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403 error message (14 posts)

  • Started 2 years ago by CHarlie
  • Latest reply 2 years ago from Jim Matthews
  • CHarlie Member

    I get an error 403 everytime I upload from Fetch to my Network Solutions site. If I reset the permissions via Network Solutions web tools, it starts working. If I upload from Lightroom, or from the Network Solutions web tools, I never get the error 403.

    This just started with Fetch, but had worked perfectly for years.

    When I check the permissions on Fetch by clicking the info button, I can see no difference before and after I reset the permissions via the Network Solutions web tools.

    Thanks for any help!

    Charlie

    Edited 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Have you asked Network Solutions for help with this? Fetch does not set the permissions of files it uploads, so they get whatever default permissions the server is configured to have.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • CHarlie Member

    Dear Jim,

    Thanks. Yes I started with Network Solutions. They say it's Fetch and I only get the error with Fetch uploads. When I upload from their site or from Lightroom with the same settings they work and Fetch doesn't. It used to work just fine. They don't support Fetch, so said I needed to contact you guys.

    Any other ideas other than using other software?

    Thanks,

    Charlie

    Posted 2 years ago #

  • Jim Matthews Administrator

    Do the Network Solutions web tools show the files' permissions when you are getting the 403 error? Are they any different from when you upload with Lightroom?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • CHarlie Member

    I'll work on figuring out how to check that later today and get back to you. Thanks for working on this with me. It worked fine last week and then just stopped working. Once I upload from Fetch, I can go on the Network Solutions site and reset all permissions and the link with start working. When I reset and check the permissions on Fetch, they look the same as before.

    I'll try to figure out how to check the permissions on the Network Solutions web site and get back to you.

    Thanks,

    Charlie

    Posted 2 years ago #

  • CHarlie Member

    Dear Jim,

    I figured out how to check everything and have talked to Network Solutions. They have indeed changed some things recently in their set up, so that's why Fetch isn't working now.

    Their default now is no public read, so Fetch has to make that permission when I upload. When I made a new directory from Fetch and had Network Solutions look at it (I looked at it too by clicking the info button in Fetch) the directory was set without "Others" read checked and was set for a UNIX equivalent of 750. We need to upload with at Unix Equivalent of 755 and have the "Others" read box checked for the directory to work. They suggest that I change from Fetch to Filezilla. Since I've purchased and upgraded Fetch, I'd like to be able to keep using it if possible.

    Do you think Fetch will make a software update for this soon, or is there some work around I can do to make the 755 and Others read stick when uploading from Fetch.

    Thanks for your help!

    Charlie

    Posted 2 years ago #

  • CHarlie Member

    I forgot to mention that when I upload with Adobe Lightroom 4, it sets the permissions correctly for Network Solutions.

    Posted 2 years ago #

  • Jim Matthews Administrator

    You can change permissions for a file or folder by selecting it and clicking Get Info; does that work?

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • CHarlie Member

    I just tried that and it takes the change (at least it shows in fetch), but the directory still doesn't work.

    Weird.

    Charlie

    Posted 2 years ago #

  • Jim Matthews Administrator

    Make sure that the permissions for both the folder and the files in the folder are set correctly. If they are, and it still doesn't work, I would ask Network Solutions for help. I would also ask them whether you can set your account to default to world-readable (i.e. the way it was before this change).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • CHarlie Member

    Dear Jim,

    I checked all of the files inside the directory and they have the permissions set for others to read.

    Network Solutions says they can't change my account to default to readable.

    Do you think Fetch will try to work on this, or should I just change to filezilla and give up fetch?

    Thanks,

    Charlie

    Posted 2 years ago #

  • Jim Matthews Administrator

    If setting the permissions with Fetch doesn't fix the problem I'm very curious as to what FileZilla does differently. Could you try uploading a file with FileZilla and then (if it works) send me the transcript from the upload?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • CHarlie Member

    Dear Jim,

    I spent hours on the phone with Network solutions and then they sent me to a tier that had to do tests and reply via email. I'm copying their email below.

    Can you tell me what they mean by "please ensure you have passive mode enabled?"

    Thanks,

    Charlie

    Dear Charlie,

    I am sorry to hear that you are having issues with using FTP on your hosting. I tested FTP functionality on your hosting account - it is working correctly. I was able to read, write, overwrite, rename and delete files all without issues. Please ensure you have passive mode enabled. If you do, and you are still having issues, your computer technician or network administrator will need to assist you with this. We cannot help you further with diagnosing why you may not be able to FTP. We apologize for any inconvenience.

    If you have any questions regarding this specific Service Request, you can chat directly with our Technical Support team by clicking on the following link:

    http://www.networksolutions.com/dms/support.jsp

    Posted 2 years ago #

  • Jim Matthews Administrator

    FTP transfers can use one of two modes, active mode and passive mode. In the Fetch preferences window there's a checkbox labelled "Use passive mode transfers (PASV)"; it's checked by default.

    The answer from Network Solutions does not appear to address the actual issue, which is default permission settings. You might want to follow up with them about that.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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