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A real newbie needs help (11 posts)

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  • Started 10 years ago by DerbyDave
  • Latest reply 10 years ago from DerbyDave
  • DerbyDave Member

    I've been trying to upload my web page onto sff.net for months, and can't get Fetch to work. I click on "put," the dog runs, but when I check the site, it's still the old version. I'm really not a techie, and I'm used to instructions that just tell me which icons to click on to get things done. I've tried to learn HTML, but it's all technobabble to me. Can anyone help?

    Posted 10 years ago #

  • Jim Matthews Administrator

    Have you tried pressing the "Reload" button in your browser, to make sure it isn't showing you a stale cached copy of your site?

    If that doesn't help the most likely explanation is that you're uploading your files in the wrong directory -- i.e. you're seeing the old files because they are still there, and the new files are in some other directory.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • DerbyDave Member

    I've done "reload," I've gotten my passwords from the people at sff.net, I've done all those things. But when I'm asked what the name of my file is, I don't know what to call it. My web site URL doesn't work, neither does that plus "index.html."
    Instructions on the sff.net site tell me to go to my home directory and delete a "delete.me" file, but it doesn't tell me where to find that file or how to delete it.
    I'm trying to take responsibility for myself, but I really have run out of resources. I only have a couple computer-savvy friends, but they live in PC world and don't know how Macs work.
    I know that eventually this comes down to, "You click on this, then that, and the right thing happens." That's the point I'm trying to get to, but it's as if I'm putting together something with some pretty basic instructions missing.
    Dave

    Posted 10 years ago #

  • Jim Matthews Administrator

    It's hard to provide "click this, then click that" instructions without looking over your shoulder, because every web hosting provider does things a bit differently. Some information that would help:

    * What is the URL of your site? This URL should start with "http://" -- it's what you enter in your web browser to view your site.

    * Try connecting to the server with Fetch, then choose "View File List" from the Remote menu, then choose "Fetch Transcript" from the Window menu, and include the contents of the Fetch Transcript window in your reply.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • DerbyDave Member

    Jim, here's my URL:
    http://www.sff.net/people/dave-creek

    And here's what I got from the Fetch transcript window:

    Fetch 4.0.3 System 0x921 Serial FETCHFL001-C144-75K5 TR
    Connecting to www.sff.net port 21 (6/26/03 12:51:06 PM)
    220 frakir Microsoft FTP Service (Version 4.0).
    USER dave-creek
    331 Password required for dave-creek.
    PASS
    230-Welcome to www.sff.net!

    230 User dave-creek logged in.
    SYST
    215 Windows_NT version 4.0
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is on
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    CWD /www/people/dave-creek
    250 CWD command successful.
    PWD
    257 "/www/people/dave-creek" is current directory.
    PASV
    227 Entering Passive Mode (208,14,209,1,4,204).
    LIST
    125 Data connection already open; Transfer starting.
    -rwxrwxrwx 1 owner group 261468 Jun 22 22:50 Dave%27s%20Home%20Page
    -rwxrwxrwx 1 owner group 33193 Sep 22 2002 Dave%27shomepageHTML
    -rwxrwxrwx 1 owner group 262454 Oct 6 2002 Dave's Home Page
    -rwxrwxrwx 1 owner group 34438 Jan 4 15:53 Dave's Home Page HTML
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page HTML5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page HTML6.jpg
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:05 Dave's Home Page index.htm
    -rwxrwxrwx 1 owner group 262400 Jun 22 23:01 Dave's Home Page.bin
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:02 Dave's Home Page.index.htm
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page6.jpg
    -rwxrwxrwx 1 owner group 33193 Jun 22 22:59 Dave'shomepageHTML
    -rwxrwxrwx 1 owner group 34438 Jan 6 23:26 Dave'shomepageHTML copy
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML1.gif
    -rwxrwxrwx 1 owner group 1107 Feb 27 2002 Dave'shomepageHTML2.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 Dave'shomepageHTML3.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 dave'shomepageHTML4.gif
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML5.gif
    -rwxrwxrwx 1 owner group 262400 Jan 11 23:40 index.html
    -rwxrwxrwx 1 owner group 33478 Feb 27 2002 index.htp
    -rwxrwxrwx 1 owner group 28120 Nov 30 2001 index.old
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (208,14,209,1,4,205).
    LIST
    125 Data connection already open; Transfer starting.
    -rwxrwxrwx 1 owner group 261468 Jun 22 22:50 Dave%27s%20Home%20Page
    -rwxrwxrwx 1 owner group 33193 Sep 22 2002 Dave%27shomepageHTML
    -rwxrwxrwx 1 owner group 262454 Oct 6 2002 Dave's Home Page
    -rwxrwxrwx 1 owner group 34438 Jan 4 15:53 Dave's Home Page HTML
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page HTML5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page HTML6.jpg
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:05 Dave's Home Page index.htm
    -rwxrwxrwx 1 owner group 262400 Jun 22 23:01 Dave's Home Page.bin
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:02 Dave's Home Page.index.htm
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page5.jpg
    226 Transfer complete.
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page6.jpg
    -rwxrwxrwx 1 owner group 33193 Jun 22 22:59 Dave'shomepageHTML
    -rwxrwxrwx 1 owner group 34438 Jan 6 23:26 Dave'shomepageHTML copy
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML1.gif
    -rwxrwxrwx 1 owner group 1107 Feb 27 2002 Dave'shomepageHTML2.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 Dave'shomepageHTML3.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 dave'shomepageHTML4.gif
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML5.gif
    -rwxrwxrwx 1 owner group 262400 Jan 11 23:40 index.html
    -rwxrwxrwx 1 owner group 33478 Feb 27 2002 index.htp
    -rwxrwxrwx 1 owner group 28120 Nov 30 2001 index.old
    PWD
    257 "/www/people/dave-creek" is current directory.
    CWD /www/people/dave-creek
    250 CWD command successful.
    PWD
    257 "/www/people/dave-creek" is current directory.
    TYPE I
    200 Type set to I.
    SIZE /www/people/dave-creek
    550 /www/people/dave-creek: The system cannot find the file specified.
    MDTM /www/people/dave-creek
    500 'MDTM /www/people/dave-creek': command not understood
    PASV
    227 Entering Passive Mode (208,14,209,1,4,210).
    RETR /www/people/dave-creek
    550 /www/people/dave-creek: The system cannot find the file specified.
    ftp_retrieve: -30000 (state == RGET_RETRIEVING)
    PWD
    257 "/www/people/dave-creek" is current directory.
    QUIT
    221 Thanks for visiting!

    Posted 10 years ago #

  • Jim Matthews Administrator

    I see updated web page files with these names:

    Dave's Home Page index.htm
    Dave's Home Page.bin
    Dave's Home Page.index.htm

    There are two problems with all three of these. First, they have the wrong name. When someone comes to your site the server sends them the file named "index.htm". So when you want to upload an updated main page, it has to be named index.htm. You have an index.htm file, but it hasn't been updated since January.

    The second problem is that the three files named above aren't HTML files; they appear to be AppleWorks or ClarisWorks documents. To change an AppleWorks document into HTML format choose Save As... from the File menu, and choose HTML as the format. If the document is your main page, save it under the name "index.htm" and then upload it with Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • DerbyDave Member

    OK, I tried that. I renamed the file that was "Dave'sHomePage.index.htm" and made it "index.htm." When the various files came up in the Fetch window I selected that one file only, and tried to upload it, but nothing happened.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you try again, and post the contents of Fetch Transcript afterwards so I can see what happened?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • DerbyDave Member

    Jim, here you go. Thanks for your patience.

    Fetch 4.0.3 System 0x921 Serial FETCHFL001-C144-75K5 TR
    Connecting to www.sff.net port 21 (6/27/03 11:33:06 AM)
    220 frakir Microsoft FTP Service (Version 4.0).
    USER dave-creek
    331 Password required for dave-creek.
    PASS
    230-Welcome to www.sff.net!

    230 User dave-creek logged in.
    SYST
    215 Windows_NT version 4.0
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is on
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    CWD /www/people/dave-creek
    250 CWD command successful.
    PWD
    257 "/www/people/dave-creek" is current directory.
    PASV
    227 Entering Passive Mode (208,14,209,1,16,236).
    LIST
    125 Data connection already open; Transfer starting.
    -rwxrwxrwx 1 owner group 261468 Jun 22 22:50 Dave%27s%20Home%20Page
    -rwxrwxrwx 1 owner group 33193 Sep 22 2002 Dave%27shomepageHTML
    -rwxrwxrwx 1 owner group 262454 Oct 6 2002 Dave's Home Page
    -rwxrwxrwx 1 owner group 34438 Jan 4 15:53 Dave's Home Page HTML
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page HTML5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page HTML6.jpg
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:05 Dave's Home Page index.htm
    -rwxrwxrwx 1 owner group 262400 Jun 22 23:01 Dave's Home Page.bin
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:02 Dave's Home Page.index.htm
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page6.jpg
    -rwxrwxrwx 1 owner group 33193 Jun 22 22:59 Dave'shomepageHTML
    -rwxrwxrwx 1 owner group 34438 Jan 6 23:26 Dave'shomepageHTML copy
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML1.gif
    -rwxrwxrwx 1 owner group 1107 Feb 27 2002 Dave'shomepageHTML2.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 Dave'shomepageHTML3.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 dave'shomepageHTML4.gif
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML5.gif
    -rwxrwxrwx 1 owner group 34356 Jun 26 23:28 index.htm
    -rwxrwxrwx 1 owner group 262400 Jan 11 23:40 index.html
    -rwxrwxrwx 1 owner group 33478 Feb 27 2002 index.htp
    -rwxrwxrwx 1 owner group 28120 Nov 30 2001 index.old
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (208,14,209,1,16,237).
    STOR index.htm
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Upload complete at 6/27/03 11:33:27 AM
    SIZE index.htm
    213 34356
    MDTM index.htm
    500 'MDTM index.htm': command not understood
    PASV
    227 Entering Passive Mode (208,14,209,1,16,240).
    RETR index.htm
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Download completed at 6/27/03 11:33:43 AM (state == RGET_RETRIEVING)
    PASV
    227 Entering Passive Mode (208,14,209,1,16,241).
    STOR index.htm
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Upload complete at 6/27/03 11:33:56 AM
    PASV
    227 Entering Passive Mode (208,14,209,1,16,242).
    LIST
    125 Data connection already open; Transfer starting.
    -rwxrwxrwx 1 owner group 261468 Jun 22 22:50 Dave%27s%20Home%20Page
    -rwxrwxrwx 1 owner group 33193 Sep 22 2002 Dave%27shomepageHTML
    -rwxrwxrwx 1 owner group 262454 Oct 6 2002 Dave's Home Page
    -rwxrwxrwx 1 owner group 34438 Jan 4 15:53 Dave's Home Page HTML
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page HTML4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page HTML5.jpg
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page HTML6.jpg
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:05 Dave's Home Page index.htm
    -rwxrwxrwx 1 owner group 262400 Jun 22 23:01 Dave's Home Page.bin
    -rwxrwxrwx 1 owner group 262400 Jun 15 23:02 Dave's Home Page.index.htm
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page1.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page2.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page3.jpg
    -rwxrwxrwx 1 owner group 2020 Jun 8 23:26 Dave's Home Page4.jpg
    -rwxrwxrwx 1 owner group 661 Jun 8 23:26 Dave's Home Page5.jpg
    226 Transfer complete.
    -rwxrwxrwx 1 owner group 3497 Jun 8 23:26 Dave's Home Page6.jpg
    -rwxrwxrwx 1 owner group 33193 Jun 22 22:59 Dave'shomepageHTML
    -rwxrwxrwx 1 owner group 34438 Jan 6 23:26 Dave'shomepageHTML copy
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML1.gif
    -rwxrwxrwx 1 owner group 1107 Feb 27 2002 Dave'shomepageHTML2.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 Dave'shomepageHTML3.gif
    -rwxrwxrwx 1 owner group 1109 Feb 27 2002 dave'shomepageHTML4.gif
    -rwxrwxrwx 1 owner group 3307 Feb 27 2002 dave'shomepageHTML5.gif
    -rwxrwxrwx 1 owner group 34356 Jun 27 10:35 index.htm
    -rwxrwxrwx 1 owner group 262400 Jan 11 23:40 index.html
    -rwxrwxrwx 1 owner group 33478 Feb 27 2002 index.htp
    -rwxrwxrwx 1 owner group 28120 Nov 30 2001 index.old

    Posted 10 years ago #

  • Jim Matthews Administrator

    You can see your new page at:

    http://www.sff.net/people/dave-creek/index.htm

    The reason you don't see it at http://www.sff.net/people/dave-creek/ is that you also have an old index.html file, and apparently the server prefers index.html to index.htm. You can fix that by deleting the index.html file (select it in the Fetch file list and choose "Delete file or directory..." from the Remote menu).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • DerbyDave Member

    Jim,
    We're getting closer...now I'm getting "access denied," but I suspect that's something I have to figure out with the sff.net people. I'll keep working.

    Thanks for all your help,

    Dave

    Posted 10 years ago #

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