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Anonymous access error (4 posts)

  • Started 9 years ago by johnd
  • Latest reply 9 years ago from Scott McGuire
  • johnd Member

    I'm making a new connection using an FTP host name, user id and password supplied by a publisher but every time I try to make the connection I get a message "Error on password: no anonymous access allowed". How can it be anonymous when I've already entered a user id?
    I checked the transcript for this error and it said:
    "USER anonymous
    331 User name okay, please send complete E-mail address as password.
    PASS
    530 Sorry, no ANONYMOUS access allowed."
    I contacted the FTP site administrator who told me to
    "include access to FTP servers (standard
    active mode) and, if necessary, to make corresponding adjustments in the program from which you get access to FTP servers. No anonymous access is allowed in our network."
    I can't see anywhere in Fetch that shows this option.
    Do you have any suggestions?

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please double-check that you are entering the user id you were given in the "Username" field of the Fetch new connection dialog, and the password in the "Password" field?

    I know that seems an obvious thing to ask, but the transcript shows that Fetch thinks you didn't enter anything in the Username field, and it would be very unusual for a server to tell you you tried to connect anonymously if you entered a user id.

    Let us know if this doesn't help.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • johnd Member

    Problem solved, I just removed "ftp://" from the host name. Thanks for your help anyway.

    Posted 9 years ago #

  • Scott McGuire Administrator

    Yes, that would cause that problem. Glad to hear it's fixed!

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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