Your best friend for file transfer.

Fetch application logoFetch

architecture not supported (7 posts)

  • Started 3 years ago by jill
  • Latest reply 3 years ago from Roger Tobari
  • jill Member

    just bought the 5.7 upgrade on line for my mac. after installing get message, "You cannot open the application "Fetch" because it is not supported on this architecture". Running Mac G5 , system 10.4.11

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Jill,

    Fetch 5.7 requires an Intel Mac running Mac OS X 10.5 or later. You can run Fetch 5.6 instead; you can download it from http://fetchsoftworks.com/fetch/download

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Roger Tobari Member

    I am running Mac OS X 10.5.8. I tried to open my upgrade to Fetch 5.7 and got that same message "You cannot open the application "Fetch" because it is not supported on this architecture". Maybe I don't have an "Intel" Mac?

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Roger,

    If you choose "About this Mac" from the Apple menu you will see a window with a line labeled "Processor". That will tell you what kind of processor your Mac has, Intel or PowerPC. Fetch 5.7 requires an Intel processor; Fetch 5.6 will run on either Intel or PowerPC Macs.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Roger Tobari Member

    Hey, thanks. Looks like my processor is a PowerPC. I bought the $10 upgrade thinking that was a good thing. Is the 5.6 version a lesser version? What do I do to get 5.6 running.... how do I remove 5.7 correctly?

    Posted 3 years ago #

  • Jim Matthews Administrator

    To remove 5.7 just drag the application to the trash. You can download 5.6 from http://fetchsoftworks.com/fetch/download . If you're upgrading from 5.3.1 or an earlier version you'll find that 5.6 has most of the features we've added since then, and if you do move to an Intel Mac someday you'll be licensed to run 5.7.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Roger Tobari Member

    OK, great. Thanks!

    Posted 3 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.