Fetch Softworks

Audio lost during FTP (12 posts)

• Started 14 years ago by jason
• Latest reply 14 years ago from jason

• jason Member

  I'm uploading video using Fetch FTP and every time the video is transferred I loose my audio. The video part is always fine. I know there is audio in the file because I can play the QuickTime file before I start to FTP the data.

  Please help

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Which application are you using to create your movies? Do you know what codec you're using in the movies?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• jason Member

  I am using Final Cut Pro... Video Format is Quicktime H.264 for the two videos that lost the audio. One of the videos I actually loaded up on to Vimeo with no problems

  Thanks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jason,

  Losing your audio when uploading video files via FTP is definitely not normal; there must be something about these files that is causing that to happen. However, I can't really say what that might be without looking at one of the original, untouched files.

  If you can tell me how large is the smallest of the files that has the problem is, I'll think of how you can get it to us to take a look at and figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• jason Member

  Hi Scott,

  The original file size from one of the videos is 285.8 mb the dimensions are 1280x720. The second file was 90.7 mb and 720x480. Codecs used were Integer (Big Endian), H.264 Channel count:2

  I have one of the files posted on Vimeo but I don't think that would help. Could it possibly be the site that I am sending the files into??? It's a website company called Bigfolio.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jason,

  No, looking at the one on Vimeo won't help, because that's been converted to a completely different format.

  It could be a problem with the site you're sending the files to, although that is unlikely.

  When you say the files have lost audio after uploading, how are you finding that out? Are you trying to play them back in your web browser? Have you tried downloading one of the problem files back to your Mac and seeing if it has audio after you download it? Or is some recipient telling you it doesn't have audio?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• jason Member

  Hi Scott,

  I'm watching the video play in Bigfolio's website that I am currently building. I will try to download the file back to my Mac.

  Posted 14 years ago #

• jason Member

  Hi Scott,

  I downloaded the video back to my Mac and it plays like the original with sound. Is there something I can tell Bigfolio you think why this is happening? on there end

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jason,

  Okay, well, the good news is that it sounds like your movie is being uploaded correctly by Fetch!

  Can you send me a link to the page containing the video? Maybe I'll be able to tell something about why it's not playing sound.

  If you don't want the link published publicly here, you can send it to:

  bugs at fetchsoftworks dot com

  And I'll take a look.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• jason Member

  Hi Scott,

  Thanks for all your help. I only use Fetch for all my FTP's. I actually do not think I can send it to you but I will try.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jason,

  Okay, I understand if you can't send the link.

  Here are some other suggestions for trouble-shooting the problem:

  * Try to find other webpages that contain QuickTime movies (with sound) and make sure they play back okay in your web browser; in other words, make sure this isn't some sort of general browser or QuickTime problem you're experiencing. Of the top of my head, Apple uses QuickTime movies on its webpage; I'm sure there are others.
  * Along the same lines, try visiting the webpage with the problem video on a different computer and see if the movie still plays back without audio on another computer (Mac or Windows).
  * If after trying those, the problem is definitely just with your movies, double-check your webpage code for embedding the QuickTime movie to make sure there isn't something in it preventing the audio for the movie from being heard.
  * Try uploading the movie (and page) to another site if you have one, to see if you experience the same problem, to see if it's a problem with the Bigfolio servers or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• jason Member

  Hi Scott

  Thanks for all your help. It turns out the website company for some reason has trouble with the audio codec i was using.

  Thanks again

  Posted 14 years ago #