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Bought a new computer! Can I download again? (5 posts)

  • Started 8 years ago by anngeorge
  • Latest reply 8 years ago from Scott McGuire
  • anngeorge Member

    Hello,

    Thanks so much for such a wonderful product. I purchased a license ($25) about a month ago, and have just purchased a new Mac laptop.

    I would like to down load Fetch to new machine, however I am wondering if I must buy a second license. If not, what is the proceedure to download again?

    Thank you.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    You do not need to purchase a second license. You can download Fetch again from the Fetch Softworks webpage - go to http://fetchsoftworks.com , and click on the "Download Fetch 5.0.4" link.

    Then use the serial number and associated name that was in the email sent to you when you purchased Fetch last month.

    Let us know if you need further assistance,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • sephfire Member

    I have the same issue and I tried the suggested solution. However, when I input the serial number and serial number name from I purchased. it tells me that the information isn't valid with this version.

    The machine I bought fetch for ran on mac OS9 and the new one runs OSX. Is that the problem and if so, what do I do about it?

    Posted 8 years ago #

  • sephfire Member

    I have the same issue and I tried the suggested solution. However, when I input the serial number and serial number name from I purchased. it tells me that the information isn't valid with this version.

    The machine I bought fetch for ran on mac OS9 and the new one runs OSX. Is that the problem and if so, what do I do about it?

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    It sounds like you purchased Fetch 4 some time in the past, but have downloaded the new Fetch 5.

    Fetch 5 is a much improved version of Fetch designed especially for Mac OS X, with many new features and a redesigned user inferface. However, it is not a free upgrade; upgrades cost $15, and that is why your current serial number does not work with it. You can learn more about the new features of Fetch 5 here or by viewing the Fetch 5 Tour. To buy an upgrade, click the Upgrade button in your newly downloaded copy of Fetch 5 or click here.

    While we hope you will consider upgrading to Fetch 5, you can still download Fetch 4 and your current serial number should work with it. You do not have to pay again and it will work with Mac OS X. You can download Fetch 4 by going to http://www.fetchsoftworks.com/downloads.html and clicking the "Fetch 4.0.3 for Mac OS X" link. If you have a problem entering your current serial number into a new copy of Fetch 4, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 11-15-2005).]

    Posted 8 years ago #

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