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Bought Fetch - need to re re-install (9 posts)

  • Started 1 year ago by Deb
  • Latest reply 1 year ago from Lisa Kahane
  • Deb Member

    Hi,

    I'm hoping you may have a log of those who have
    already purchased Fetch ... as I need to download
    and re-install (without having to buy it a second time).

    Thanks, Deb

    Deborah Jacobs
    415.333.9798
    widgetry@mindspring.com

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Yes, we have you in our records. I will send the information to your email address.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Susan Ambrosini Member

    I have a new computer and need to reinstall Fetch. I purchased Fetch 4.0.3. Education but is no longer supported. Suggestions?

    Sue

    Posted 1 year ago #

  • Jim Matthews Administrator

    You can download Fetch from http://fetchsoftworks.com and enter your serial number when you are prompted. If you don't have your serial number, fill out the form at http://fetchsoftworks.com/fetch/serial and we'll look it up.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Lisa Kahane Member

    I will need to re-install the version of Fetch I updated today. Please tell me what to do. Thanks.

    Posted 1 year ago #

  • Jim Matthews Administrator

    To reinstall:

    1) Quit Fetch
    2) Drag your copy of Fetch to the Trash
    3) Download a new copy of Fetch from http://fetchsoftworks.com
    4) Install the new copy

    Let me know if you run into any problems!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Lisa Kahane Member

    Thanks, Jim. I'll be doing this tomorrow - on a new computer. The Fetch site will recognize me?

    Posted 1 year ago #

  • Jim Matthews Administrator

    The first time you run Fetch it will ask you for your serial number. If you've lost that info, fill out the form at http://fetchsoftworks.com/fetch/serial and we'll look it up for you.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Lisa Kahane Member

    Many thanks! LK

    Posted 1 year ago #

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