Fetch Softworks

Browser Incompatibility? (8 posts)

• Started 16 years ago by hnchysanthemum
• Latest reply 16 years ago from Scott McGuire

• hnchysanthemum Member

  I just uploaded my files onto my website. Everything seems fine EXCEPT the following problem: I can open my homepage image file (about 9 MB) from Safari, but cannot open the same image file from Firefox. Does anyone experience the same problem? My HTML files were edited in Netscape Composer.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I do not have any immediate suggestions, but if you tell us the address (URL) of your webpage, we can take a look and see if we have any suggestions after looking at it.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• hnchysanthemum Member

  Thanks, Scott, for your second reply via email. I was able to reduce the size of the home image from 9MB to 1.3MB by flattening the layers in Photoshop. Really superb suggestion! However, the problem of opening the home image on Firefox or Internet Explorer remains: On these browsers, the home image of 1.3 MB size could NOT be opened. All other images on the website open with no problem. I have no problem opening the home image on Safari either. As a matter of fact, this is the only browser (Safari) that can open the home image at this time.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I apologize, I slightly misunderstood your question the first time around.

  I believe the reason the home page image does not show up in Firefox and Internet Explorer is that it is not really a JPEG file.

  When I download home.jpg from your site and try to open it in Photoshop, I get an error, saying "Could not complete your request because an unknown or invalid JPEG marker type is found."

  I did a little inspection and discovered that while the filename extension was jpg, the file appears to really be in Photoshop format, not JPEG format. While Safari understands how to display Photoshop format files, Firefox and Internet Explorer do not.

  I'm not sure how this happened, but here's what I recommend. Open your original file in Photoshop. Then there are two ways to save it as a real JPEG file (and I apologize if I'm telling you things you already know):

  * Go to the File menu and choose "Save As".
  * In the save dialog, click the Format pop-up menu, and choose JPEG.
  * Give the file a new name if desired.
  * Click the Save button.
  * Photoshop will ask you about the quality you want to use, etc.
  * Click the OK button.

  Or:

  * Go to the File menu and choose "Save for Web" (this may or may not be an option, depending on your version of Photoshop).
  * Click the Presets menu on the right, and choose the "JPEG High" preset.
  * Then click the Save button.
  * Photoshop will prompt you for a filename for the file.

  Then upload the newly created JPEG file to your server, and see if it fixes the problem.

  If "Save As" doesn't do the correct thing for you, give "Save for Web" a try.

  Let us know if this helps or if you have questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• hnchysanthemum Member

  Wow, that really solved the problem! Can't thank you enough, Scott, for your help and time. You are THE BEST!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Great, we're glad to hear the problem is fixed. You're very welcome.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• hnchysanthemum Member

  Sorry, I am back. My last post to you, Scott, was after I saved the home image file with "Save for Web" using "JPEG High" on Photoshop 7, per your great suggestion, and checked my website on Firefox. The image was displayed as it should on Firefox and Safari, and I was soooo happy! I was assuming Internet Explorer would do the same as Firefox, but, was I wrong! I read different message boards on the internet concerning the problem IE had with JPEG file (especially from Photoshop 7). Now, I am kind of pessimistic about having my website displayed properly on IE at all. Should I give up trying to have my website displayed in all browsers? Or, should I try to use different newer version of Photoshop? Or, should I use a different type of file?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Would this be Internet Explorer on the Macintosh? I checked with Internet Explorer 7 on Windows XP, and it displays your website correctly.

  If it is just Internet Explorer on the Macintosh, I wouldn't worry about it. IE for the Mac hasn't been updated in at least 5 years and is now seriously out of date, and most Mac users are using either Safari or Firefox these days.

  I'm not familiar with the problem IE might have with JPEG files, so I don't know if upgrading to a new version of Photoshop would help.

  JPEG is one of the most compatible image formats for web browsers. Your other choices would be GIF files, which wouldn't look as good because GIF files can only include 256 colors per image, or a PNG file, and you would potentially run into even more browser compatiblity problems with a PNG file.

  So I think as long as it displays correctly in Safari, Firefox, and Internet Explorer on Windows, you should leave it as is - you've probably covered 99% of the people who will view your website.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #