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Can connect but do not see file. (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by kimber
  • Latest reply 10 years ago from Jim Matthews
  • kimber Member

    Connecting to ftp, I do connect, but can not see the file, yet I can see it by going in through explorer. Have tried "refresh file list", makes no difference. Suggestions?

    Posted 10 years ago #

  • Jim Matthews Administrator

    What is the name of the file you don't see in Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • kimber Member

    Actually any file; the ftp is updated with a new folder containing aiff audio files and we can't even see the folder....except as I mentioned, through explorer, then we get to the folder and can download the audio files that are in it.

    Posted 10 years ago #

  • Jim Matthews Administrator

    My best guess is that you aren't looking in the right place. Could you post the contents of the Fetch Transcript window after looking for the missing folder, and the URL you use to see it in Explorer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • kimber Member

    I've used fetch many other times without issue, but in this case the URL used is ftp://our user name: our password @ the ip address of the ftp server ? This is the method that is getting me to our folder and files, while fetch is not ??

    Posted 10 years ago #

  • Jim Matthews Administrator

    That URL should work in Fetch. Could you post the contents of the Fetch Transcript window after you connect and refresh the file list? Also, could you post the contents of the Internet Explorer window and the URL in IE's Address field?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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