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CAN NOT OPEN/INSTALL (2 posts)

  • Started 7 years ago by harveycrc
  • Latest reply 7 years ago from Scott McGuire
  • harveycrc Member

    macbookPro w/latest software (checked for newer on apple).
    [new mac user - former PC]
    downloaded
    dragged dmg image to applications folder
    "open with - disk image mounter - default
    Message-"The following disk images failed to mount"
    image - fetch_5.1.1.dmg
    Reason- not recognized

    What shall I do please?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Here's what I would try:

    * Drag the Fetch.dmg disk image that you currently have to the Trash.
    * Restart the computer.
    * Download a new copy of the disk image from our website, http://fetchsoftworks.com .
    * Try opening the new one.

    Please let us know if that fixes the problem or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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