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Can you transfer my info to Apple? (8 posts)

  • Started 1 year ago by TagdC
  • Latest reply 1 year ago from TagdC
  • TagdC Member

    Apple for some reason does not recognize your upgrades as safe and if I go to the Apple app store it shows as if I do not own Fetch.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Did you originally buy Fetch from the App Store, or directly from us?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • TagdC Member

    Directly from you.

    Thanks for responding!

    Tony

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    If you bought Fetch directly from us, you should get updates from us as well. You can download the latest version from http://fetchsoftworks.com .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • TagdC Member

    I realize that and that is what I have done but Apple does not recognize it as a safe download.
    After installing it, it will not open.

    Tony
    Loves your product

    Posted 1 year ago #

  • TagdC Member

    Sorry that I wasted your time Jim. I fixed the issue.
    Apple for some reason does not recognize you as an identified developer. Which we both know you are. ( something that you might asked to be corrected )
    I went into my security preferences, disabled and then reenabled after I opened your app. works fine now.

    Take care and have a great weekend

    Tony

    Posted 1 year ago #

  • Jim Matthews Administrator

    That's very strange. We have a developer certificate from Apple, and sign our releases, so they should be identified as being from an identified developer. We wrote a blog post about this:

    http://fetchsoftworks.com/fetch/blog/gatekeeper-vs-leopard-an-ongoing-tale

    I'm glad you were able to work around the problem!

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • TagdC Member

    For your knowledge, I just performed the latest update 5.7.3 and the previous problems have disappeared.
    Works great!

    Tony

    Posted 1 year ago #

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