Fetch Softworks

Can you transfer my info to Apple? (8 posts)

• Started 11 years ago by TagdC
• Latest reply 11 years ago from TagdC

• TagdC Member

  Apple for some reason does not recognize your upgrades as safe and if I go to the Apple app store it shows as if I do not own Fetch.

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  Did you originally buy Fetch from the App Store, or directly from us?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• TagdC Member

  Directly from you.

  Thanks for responding!

  Tony

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  If you bought Fetch directly from us, you should get updates from us as well. You can download the latest version from http://fetchsoftworks.com .

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• TagdC Member

  I realize that and that is what I have done but Apple does not recognize it as a safe download.
  After installing it, it will not open.

  Tony
  Loves your product

  Posted 11 years ago #

• TagdC Member

  Sorry that I wasted your time Jim. I fixed the issue.
  Apple for some reason does not recognize you as an identified developer. Which we both know you are. ( something that you might asked to be corrected )
  I went into my security preferences, disabled and then reenabled after I opened your app. works fine now.

  Take care and have a great weekend

  Tony

  Posted 11 years ago #

• Jim Matthews Administrator

  That's very strange. We have a developer certificate from Apple, and sign our releases, so they should be identified as being from an identified developer. We wrote a blog post about this:

  http://fetchsoftworks.com/fetch/blog/gatekeeper-vs-leopard-an-ongoing-tale

  I'm glad you were able to work around the problem!

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• TagdC Member

  For your knowledge, I just performed the latest update 5.7.3 and the previous problems have disappeared.
  Works great!

  Tony

  Posted 11 years ago #