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cannot connect (7 posts)

  • Started 7 years ago by mwilliamson
  • Latest reply 7 years ago from Scott McGuire
  • mwilliamson Member

    I have an Intel Mac that won't connect to any sites. Here is the info:

    MacPro 2 x 2.66GHz DualCore Intel
    OS 10.4.9
    Fetch 5.2.1

    I am using Proxy type:
    USERremoteID@remoteHostfireID

    This setting works fine with all of my PPC Macs on the same network. I'd appreciate your help on this.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry to hear you're having problems with Fetch.

    Just to clarify - are you sure that you need to have Fetch set to use a Proxy type other than "None"? That is, there is a proxy server on your network, and you must configure Fetch to use it?

    The reason that I ask is that most users do not need to have a proxy type setting, and have one set accidentally.

    If you aren't sure if you need to use Fetch with a proxy on your network, try changing the Proxy type setting to "None" and see if that helps.

    If you are sure you need to use Fetch with a proxy on your network, please let us know and we will investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mwilliamson Member

    Yes, we have a proxy server on our network. My PPC Macs are running Fetch 5.1.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay, thanks for confirming that. Could you please do the following?

    First, double-check that the information entered in the rest of the fields of the Proxy Preferences pane is exactly the same on the Mac Pro as it is on the PowerPC machines.

    Assuming that it is, try to connect to a site, and you get an error message, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Also, could you try Fetch 5.2.1 on one of the PowerPC machines and see if you can still connect successfully on one of them?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mwilliamson Member

    We are now working fine with 5.2.1. I was putting a port number(80) in the proxy settings (I should have left it blank like my other installs). Thank you for your help.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome, we're glad to hear the problem is fixed. Thanks for letting us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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