Fetch Softworks

Cannot connect. (7 posts)

• Started 13 years ago by Robin O\'Neill
• Latest reply 13 years ago from Scott McGuire

• Robin O\'Neill Member

  I am running the latest version 5.6 but I cannot connect.
  I used it everyday and now I rely on it.
  It has not been working all week. Not sure if it coincides with the update or what.

  Thanks!
  R.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Robin,

  This may indicate a problem with the server, instead of Fetch.

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to advise.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Robin O\'Neill Member

  Fetch 5.5.1 (5E634) Intel running on Mac OS X 10.6.5 (10H574) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-UQ8E-YYLE T
  Connecting to ftp.robinoneillphotography.com port 21 (Mac OS X firewall is allowing connections) (10-12-05 12:22 PM)
  Update check started at 10-12-05 12:24 PM
  Update check skipped at 10-12-05 12:25 PM (next check after 10-12-06 4:48 AM)
  Update check skipped at 10-12-05 12:28 PM (next check after 10-12-06 2:20 AM)
  Update check skipped at 10-12-05 12:30 PM (next check after 10-12-06 8:02 AM)
  Connecting to ftp.robinoneillphotography.com port 21 (Mac OS X firewall is allowing connections) (10-12-05 12:37 PM)

  HI Scott,

  Thanks for looking into this for me.
  It is strange that my editor and others can access my ftp site.
  I cannot access mine or anyone else's.

  Thanks,
  R.

  Posted 13 years ago #

• Robin O\'Neill Member

  oh, this is the computer with the 5.5.1. but the same happens with my PC that has the newest version.

  thanks!

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Robin,

  So the problem happens with more than one server, and more than one of your Macs, is that correct?

  If so, it sounds like there is some problem on your network or with your network equipment that is blocking FTP connections.

  I would recommend restarting all your network equipment, following these steps, and see if it helps:

  * Shut down your Mac.
  * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
  * Unplug your cable/DSL modem.
  * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
  * Then plug the router or wireless base station back in, and wait another minute for it to start up.
  * Finally, start your Mac.

  Then try connecting to the server again.

  Let us know how it goes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Robin O\'Neill Member

  thanks Scott,

  I did all that you said and it still didn't work, so i reset the modem with my provider and it works now.

  again, thank you for all of your help.

  r.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Robin,

  You're welcome, and I'm glad to hear everything is working now.

  Please let us know if we can be of assistance again in the future.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #