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Cannot Connect to ANY of my FTP Shortcuts (6 posts)

  • Started 2 years ago by Graphix
  • Latest reply 2 years ago from Jim Matthews
  • Graphix Member

    Hello,

    I am having trouble connecting to all of our FTP connections (across different servers). I am getting the following error:

    "Fetch could not get the file list because there was a timeout waiting for the server to establish an active data connection."

    I have tried turning off/on Passive mode and rebooted Fetch multiple times, but still no luck.

    Here is my transcript:

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-PKQ8-3KXZ T
    Connecting to ftp.graphixworks.com port 21 (Mac OS X firewall is allowing connections) (5/27/11 10:33:53 AM)
    Connected to 69.163.221.230 port 21 (5/27/11 10:33:53 AM)
    220 DreamHost FTP Server
    USER graphixworks
    331 Password required for graphixworks
    PASS
    230 User graphixworks logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PORT 192,168,0,105,195,78
    200 PORT command successful
    LIST -al
    ABOR
    425 Unable to build data connection: Connection timed out
    226 Abort successful
    PASV
    227 Entering Passive Mode (69,163,221,230,156,60).
    Making data connection to 69.163.221.230 port 39996
    ABOR
    226 Abort successful
    ftp_list: 2,-30028 (state == GETTING_LIST)

    Any help you can provide is greatly appreciated. Thanks.

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi,

    Can you connect to the Fetch ftp server? Use this information:

    Hostname: ftp.fetchsoftworks.com
    Username: (leave blank)
    Password: (leave blank)

    Knowing whether you can connect to our server or not will help us give the best advice.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Graphix Member

    Hi Scott,

    Thanks for your reply. I cannot connect to the Fetch FTP server.

    I have been connected to my phone all day with my ISP, as it turns out, there has been an Outage in our area where the internet speed has dropped. As a result, we are getting the timeout error for all of our FTP connections (or so we think) because the internet is so slow. We are waiting for our ISP to fix the outage to see if that works.

    Thanks again,

    James

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi James,

    Thanks for the update.

    When you cannot connect to any FTP site - including the Fetch Softworks server - that almost always indicates a problem with your Internet connection, so I agree with your analysis that you need to wait for your ISP to fix the problems.

    (Sorry, I wish I had a solution for you other than "wait!")

    If you're still having problems after they've supposedly fixed everything, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Kim Cisternino Member

    I already sent in a troubleshoot form, but I just noticed that while I cannot access two other ftp sites, I CAN access yours.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Kim,

    I've sent a reply to your feedback form, let me know if you don't receive it.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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