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Cannot connect to server (7 posts)

  • Started 7 years ago by BenMar
  • Latest reply 7 years ago from Scott McGuire
  • BenMar Member

    Hi everyone,
    This may be a longish message, please be patient with me:
    I work with mac powerbook G4 tiger. We have 4 other macs at the studio.
    I had my website up since 2000.
    <margalitstudio.com>
    two weeks ago I removed it from my server and left a few client-files on... I did this in order to upload a new/improved version of my site, using Dreamweaver CS3 for the design and the upload. The site was working fine.
    At the time (2 weeks ago) I checked to view the files I left in my site from before - they were all OK and opened fine.
    Yesterday I tried to enter one of the 'old' files-No connection. Then I tried to connect to the site through Dreamweaver to do some updating-no connection... Since yesterday basically I cannot enter my site from any of our 5 macs through the DW and through the normal way.
    When I try and define my site in DW and test the connection I get an error message that starts with: "An FTP error occurred..."
    I chatted with my server – nothing... I spoke with Adobe DW (India) – nothing.
    I don't know if it is a firewall issue because the site opened just fine for two weeks on different computers and browsers.
    I have good access to the internet (dsl) and can view everything except my site!... You can get into my site...Very frustrating... Please help. Thanks
    Benmar

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Benmar,

    It sounds like it may be a problem with the server itself, as opposed to a problem on your end.

    However, if you could send us a transcript of trying to connect to the server with Fetch, we can try to see if there's anything you can do on your end.

    To do this, first, quit Fetch if its running. Then open Fetch again, and try to connect to your the site.

    When you get the error message, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGurie
    Fetch Softworks

    Posted 7 years ago #

  • BenMar Member

    Hi Scott,
    Thanks for your prompt reply.
    The following is the error message I get from Dreamweaver when I try the connection between my HD and the remote server:
    "An FTP error occurred - cannot make connection to host - no response from the server. This may be due to one or more of the following reasons:
    – Accessing the server requires firewall settings that aren't properly set. Please verify that the firewall setting in the site category of the preference dialog box are properly set and that the Use Firewall option in the site definition dialog box is selected.
    – The server may be accepting only Passive-mode or only Active-mode. Toggling the "use passive FTP" check-box may help you establish a connection.
    – If you are connecting to an IPV6 enabled server, please select "Use IPV6 transfare mode" check box in the advanced site definition dialog.
    – Your local firewall may be blocking the incoming FTP data. Please disable it to see if it makes a difference.
    – It is possible your FTP is using a non-standard FTP port. Enter the port number after the host name selected by a ":" - End quote.

    I went through the Site definition and tried everything I could think of... on my own, and together with tech-guys from Apollo-hosting
    and DW, and now I am at the wits-end.
    All I can think of is that ONE click of a key can bring me back on track, and I do not know where...I appreciate the interest you have in my case.
    By the way, I use Fetch 4.0.2 which I purchased years ago - Is Dreamweaver using the same fetch on my HD or is it something that came with CS3? and if yes, is there a possibility of conflict?
    Thank you scott for your help.
    Benjamin

    Posted 7 years ago #

  • BenMar Member

    Hi scott,

    I tried again to get to get into Fetch and got the following message: "Error: the connection attempt timed out."
    I tried again, like you said and went to the Fetch-transcript and got the following:

    Fetch 4.0.2 System 0x1049 Serial FETCHFL001-E235-D3C1 TR
    Connecting to margalitstudio.com port 21 (8/1/07 8:19:48 PM)
    Connecting to margalitstudio.com port 21 (8/1/07 8:21:44 PM)

    Hope to hear from you soon. Thanks
    Benmar

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Benjamin,

    Dreamweaver uses its own built-in FTP program, it does not use Fetch. But no, I do not think there's any chance they are conflicting with each other, both are self-contained.

    This morning I was able to connect to margalitstudio.com using Safari, and view the webpages that are there. Can you not even connect to it with Safari?

    I also tried connecting with Fetch, and while I can't get in (since I don't have the username or password), it does appear to be up and running and accepting connections.

    In Fetch, try this:

    * Cancel the New Connection dialog, if it's showing.
    * Go to the Fetch menu and choose Preferences.
    * Click on the Firewall tab.
    * Make sure the "Use passive mode transfers" checkbox is checked.
    * Make sure the Proxy type menu is set to "None."

    Then try connecting to your server again.

    Let me know how it goes.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • BenMar Member

    HI Scott,

    You were/are right; Fetch and DW are two different entities. Here is what happened. Last night I took my laptop to a local Starbuck and got online through T-mobile and had absolutely no problem with connecting to my website/mailbox/DW appl. this confirmed that you were right, but it did not confirm who was wrong. This morning I got my Phone/DSL company to send two tech-guys who connected their laptop to my modem (bypassing Netgear and airport) and they also could not get into my website...What happened was that whilst I was in CA the prior week, I was connecting to different providers and when I finally got back, my own server did in fact block me out of my own site. A few phone calls later and the right switch was flipped and I am back on track... amazing! one UUUgghh! switch.
    Anyway, Thank you for replying promptly to my emails and notices and thank you for educating me wit regards to FTP & Fetch, I do appreciate it.
    Best Regards
    Benmar

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Benjamin,

    You're welcome, we're glad to hear your problem has been fixed. Thanks for the followup!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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