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Cannot delete file from server (2 posts)

  • Started 4 years ago by Elvia
  • Latest reply 4 years ago from Scott McGuire
  • Elvia Member

    I need to delete an entire folder from my website. I accidentally tried to get the folder rather than delete it, then canceled the operation halfway through. When I stopped downloading of the folder, Fetch shut down. Upon restarting, a plain text file had appeared in the directory called .nfs000000000215cded000016e2 , and it cannot be deleted. The folder cannot be deleted with this file in it. The message says: "Fetch could not delete (file) because the FTP server says the requested item was not a folder or could not be accessed." Then it says "Device or resource busy." Any suggestions on how to get rid of this mysterious file?

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    It sounds like when you stopped the download, the server created an oddly named folder for some reason - certainly Fetch didn't create that, or ask the server to create it; having a folder appear when you stop a download isn't something I've heard of before. I'm not sure why Fetch quit when you stopped the download, that's also not normal - I apologize.

    Unfortunately, since the server created the folder, probably the server "owns" it and your account doesn't have permission to delete it, so you get an error when you try. I would wait a few hours and try deleting the folder again, to see if the server cleans up after itself (it may be a temporary folder that will go way on its own); if not, you'll probably have to contact the people who run the server and ask them to delete the folder for you.

    In the meantime, you can delete everything else in the folder by doing the following:

    * Open the folder by double-clicking on it.
    * Select all the files in the folder by going to the Edit menu, and choosing Select All.
    * Hold down the Command (Apple) key, and click once on the .nfs000000000215cded000016e2 folder to deselect it.
    * Click the Delete button to delete everything else.

    Then you'll be left with just the odd folder, and the folder containing it, until you can contact the people who run the server (or the problem folder goes away on its own).

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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