Fetch Softworks

cannot put anything at all on a website (6 posts)

• Started 17 years ago by ejstephens
• Latest reply 17 years ago from Scott McGuire

• ejstephens Member

  hello. i am using IWeb to make my website. I publish it to a folder and "put" into fetch and absolutely nothing is on the website... instead it says that "the information is not found" error message 404. the website is www.clm-musik.com unfortunately i have already done a great deal of damage... meaning I deleted files that i should not have... can you help us out? thank you -e & c

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  When you Put the folder iWeb created to your website, did you select the folder and put it, or did you select the contents of the folder?

  Try selecting everything inside the folder and putting all those items, but not the enclosing folder itself, on your website. The subfolders created by iWeb are okay; you just should not upload the enclosing folder that holds all your files and the subfolders.

  If you need to recover files that you deleted, there are two things you could try:

  * Search for the original webpage in Google. At the end of each hit in Google, there is usally a little "Cached" link - if you click on that, it may show you the orignal version of the webpage instead of the current version. Then you could save the source for that page (you'd have to edit the extra Google stuff out of it, though).

  * Ask the web host provider if they keep backups of the server your files are on, and if so, if they can restore a copy of the webpage or website from before you accidentally changed it.

  Thanks. Let us know if this helps,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• ejstephens Member

  >Try selecting everything inside the folder and putting all >those items, but not the enclosing folder itself, on your >website. The subfolders created by iWeb are okay; you >just should not upload the enclosing folder that holds all >your files and the subfolders.

  This did not work either... am I then supposed to type in
  the name of the folder (like "images") after the server name once in Safari? (ex. www.clm-musik.com/images.html)... I am really new to this and made a BIG boo boo and deleted my boyfriends ENTIRE website last night... agh! I need some sort of good outcome here :-S Thank you for your amazingly quick response!

  >If you need to recover files that you deleted, there are >two things you could try:
  >Ask the web host provider if they keep backups of the >server your files are on, and if so, if they can restore a >copy of the webpage or website from before you >accidentally changed it.

  This I will give a try! :-D

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  No, if everything is working right you should not have to type the names of the folders. You just enter the server's name, and it should automatically load the index.html page created by iWeb.

  When you connect to the server with Fetch, I think your file list should look like this:

  index.html
  Site

  (These being the items from inside the iWeb-created folder.)

  While most webservers look for an index.html to show, it's possible that this webserver is looking for some other name. It is also possible that you are uploading them to the wrong folder on the server; some servers require the webpage files to be in a specially named folder.

  Unfortunately, it's very hard for us to figure out what's going wrong without being able to see the files on the web server, or know what the server requires, sorry. You may want to contact the company that hosts the server and webpages and ask if they can help you figure out what's wrong or tell you what the requiremnts are.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• ejstephens Member

  > It is also possible that you are uploading them to the wrong folder on the server; some servers require the webpage files to be in a specially named folder.

  I got it! You were absolutely right! I went into to my service provider's website, built a "homepage" then went into Fetch and saw which folder it had created and then could upload my iWeb pages into that particular folder and now it works! Thanks so much for your help, this is AMAZING customer service!

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, and thank you. We're glad you got it working again!

  Using the provider's website to build a page and seeing where it put the files was a good idea - I'll remember to suggest that as an option to other users who seem to be having the same problem in the future. Thanks!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #