Fetch Softworks

Can't access my files with Fetch (16 posts)

• Started 10 years ago by arndt
• Latest reply 6 years ago from Jim Matthews

• arndt Member

  I am uploading shows to my website, but since yesterday can't access the files anymore on my server with Fetch. My webmaster can and someone else also can upload, without Fetch.
  It let's me access the folder, but is not finishing the list upload, so I never have the chance to upload something new.
  Any idea what is going wrong?

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  Could you try connecting again, and then choose "Fetch Transcript" from the Window menu and post the contents of the window here, or at http://fetchsoftworks.com/fetch/feedback ? The information in the transcript may help me figure out what is going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Grace Member

  I have used Fetch to get my files, and then I edit them with Dreamweaver. I can get all my files except
  index.html Every time I click to edit that file I get a message "file cannot be found". What is wrong?

  Posted 10 years ago #

• Jim Matthews Administrator

  Could you try editing index.html, and then (after you get the error message) post the contents of the Fetch Transcript window? That may help me see what is happening.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Bill Member

  Can not connect here is what I get in the Transcript window
  Fetch 5.7 (5H314) Intel (Web Store) running on Mac OS X 10.9.2 (13C64) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-4MWY-AFSA T
  Connecting to ftp.paulbakerprinting.com port 21 (Mac OS X firewall is allowing connections) (3/10/14, 11:13 AM)
  Connected to 69.163.178.208 port 21 (3/10/14, 11:13 AM)
  530 Sorry, the maximum number of connections (10) for your host are already connected.
  An FTP connection to “ftp.paulbakerprinting.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “Sorry, the maximum number of connections (10) for your host are already connected.”)

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  The server is saying that it only supports 10 connections at a time, and there are currently 10 users connected. I would try again later. You can tell Fetch to keep trying by entering a number in the "Try to connect __ times" field in the New Connection dialog (click on the down-facing triangle to reveal that field).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• David Member

  I haven't used Fetch for awhile, and tried today. I get a message saying: " an FTP connection to "upload.comcast.net" could not be opened because the FTP server dropped the connection."

  I'm using a Mac, system 10.11.1

  What should I do?

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  Apparently Comcast discontinued their personal web page service late last year. I would recommend using a different web host, such as Pair.com or Dreamhost.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• John Member

  For about 10 minutes today I could not get onto Fetch (I even rebooted and tried again). I just got that message

  "Sorry, the maximum number of connections (10) for your host are already connected."

  This is incomprehensible, as i am the only person in this household/system using Fetch. What was likely going on?

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi John,

  That message is coming from the remote server you are connecting to, Fetch is just passing it along. Apparently the server has a 10 connection limit. If that is a problem you should contact the company that runs the server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• John Member

  Again getting the same message ("Sorry, the maximum number of connections (10) for your host are already connected."), but in my home there is just me, my wife and three computers, so answer cannot be correct by itself if the definition I just found for "remote server" is correct unless one computer can have more than one connection to the server. How would that be possible?

  John
  "in layman's terms, a remote server is a computer that is not attached to your peripherals but you have some degree of control of it (mostly through the internet), whether it is in the same room, another part of a building or even another country"

  Posted 6 years ago #

• John Member

  My router is also password protected .

  Posted 6 years ago #

• John Member

  And I only seem to be having this problem with FETCH.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi John,

  The server is the computer whose name you enter in the Hostname field of Fetch's New Connection window. The server is typically in a data center, rather than in your home. Servers can usually accept connections from anywhere on the Internet, so it's entirely possible that 10 different people in 10 different places are all connected to that server at the same time. It is also possible for a single computer to have multiple connections to a server; for example, you can open multiple Fetch windows, each of them with its own connection.

  As before I would recommend contacting the company that runs the server you are trying to connect to.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• John Member

  Thanks. I use Fetch almost exclusively to upload to my website, and no one else has access to that. So if I understand correctly the server in this case is an area within a computer belonging to my website host (Dreamhost), so I must contact them about why this is now happening.

  Posted 6 years ago #

• Jim Matthews Administrator

  Yes, in your case the server is a computer at Dreamhost. While you are the only one with access to your website's FTP account, Dreamhost probably hosts many websites on the same server, and you are sharing the server with the owners of those sites. I would definitely contact Dreamhost about the problem.

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #