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Can't access my webpage (10 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by Old Ed
  • Latest reply 11 years ago from Old Ed
  • Old Ed Member

    I have been using Fetch 3.0.3 for several years to maintain my web site with no problems. Recently Comcast has changed the URL and I cannot find a way to set up a new connection that will work. I think that the problem comes from the tilde ~ that they inserted in front of my user ID. My URL is home.comcast.net/~edandlucy1 and I can go there through my browser to see it but can't get Fetch to bring up my main directory as it used to. The dog just runs & is getting tired!

    Posted 11 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after you see the problem? Choose "Fetch Transcript" from the Window menu to open the transcript window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Old Ed Member

    Originally posted by Old Ed:

    I have been using Fetch 3.0.3 for several years to maintain my web site with no problems. Recently Comcast has changed the URL and I cannot find a way to set up a new connection that will work. I think that the problem comes from the tilde ~ that they inserted in front of my user ID. My URL is home.comcast.net/~edandlucy1 and I can go there through my browser to see it but can't get Fetch to bring up my main directory as it used to. The dog just runs & is getting tired!

    The transcript is below:

    Connecting to home.comcast.net port 21 (10/2/03 4:32:26 PM)

    Posted 11 years ago #

  • Jim Matthews Administrator

    I think that you should be putting

    mywebpages.comcast.net

    in the Host field. Does that work?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Old Ed Member

    I originally had "mywebpages" in there before their change and Comcast told me to remove it. Tech support later told me to use home.comcast.net When I use "mywebpages' I get the message below. Following the message is the transcript. I have been through their help webpages with no success as well, as they are mostly concerned with PC viruses despite what the message says. Ed

    ******************************************

    220-
    220-Welcome to the Comcast High-Speed Internet Personal Web Pages My File Locker FTP server 204.127.198.25
    220-You are accessing it from host 68.57.88.148
    220-at Fri Oct 3 17:04:30 2003 GMT
    220-
    220-For more tips on how to configure your FTP or Web Publishing
    220-software to work with Personal Web Pages@comcast.net, please follow
    220-the instructions on these web pages:
    220-
    220- http://help.comcast.net
    220-
    220- ****IMPORTANT****
    220-Use your E-mail Username at the login prompt.
    220-Use your E-mail Password at the password prompt.
    220-
    220-
    220 PWPFTPD 2.02 (6feb2002) Server (Comcast High-Speed Internet Personal Web Pages My File Locker FTP server) [204.127.198.25]

    ******************************************

    Connecting to mywebpages.comcast.net port 21 (10/3/03 1:05:04 PM)
    220-
    220-Welcome to the Comcast High-Speed Internet Personal Web Pages My File Locker FTP server 204.127.198.25
    220-You are accessing it from host 68.57.88.148
    220-at Fri Oct 3 17:04:30 2003 GMT
    220-
    220-For more tips on how to configure your FTP or Web Publishing
    220-software to work with Personal Web Pages@comcast.net, please follow
    220-the instructions on these web pages:
    220-
    220- http://help.comcast.net
    220-
    220- ****IMPORTANT****
    220-Use your E-mail Username at the login prompt.
    220-Use your E-mail Password at the password prompt.
    220-
    220-
    220 PWPFTPD 2.02 (6feb2002) Server (Comcast High-Speed Internet Personal Web Pages My File Locker FTP server) [204.127.198.25]
    USER edandlucy1
    331 Password required for edandlucy1.
    PASS
    230 User edandlucy1 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (204,127,198,25,12,54).
    LIST
    ABOR

    Posted 11 years ago #

  • Jim Matthews Administrator

    Try unchecking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences; does that make any difference?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Old Ed Member

    I unchecked the passive transfer box and it made no difference. Should there be anything in the directory field of the shortcut box? Should I use a ~ in front of my user ID (edandlucy1 or ~edandlucy1)? Should the dog's tongue be hanging out? :-) Ed

    Posted 11 years ago #

  • Jim Matthews Administrator

    I wouldn't put anything in Initial Directory.

    What does the transcript look like with "Use passive mode transfers (PASV)" unchecked? Do you have a network firewall or any sort of firewall software on your Mac?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Old Ed Member

    The initial directory was empty. The Norton Firewall was disabled. In the transcript below, the 1st 2 attempts were with PASV unchecked, then in the last ones it was checked again. No difference that I can see. I really appreciate your help with this. Have other Comcast customers had this problem? Ed

    Connecting to home.comcast.net port 21 (10/5/03 8:15:44 PM)
    Connecting to home.comcast.net port 21 (10/5/03 8:17:14 PM)
    Connecting to home.comcast.net port 21 (10/5/03 8:18:49 PM)
    Connecting to home.comcast.net port 21 (10/5/03 8:18:57 PM)
    Connecting to home.comcast.net port 21 (10/5/03 8:21:32 PM)
    Connecting to home.comcast.net port 21 (10/5/03 8:21:40 PM)

    Posted 11 years ago #

  • Old Ed Member

    Jim - I tried Comcast support again and this time someone suggested that instead of the URL home.comcast.net that is used to view the web pages I should use upload.comcast.net to access the pages for changing. It worked!!!!

    That you so much for your efforts on my behalf. They are truly appreciated. I will now have to look into updating to the latest version of your marvelous little program. Thanks again! Ed

    Posted 11 years ago #

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