Your best friend for file transfer.

Fetch application logoFetch

Can't connect most of the time (3 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by gopher
  • Latest reply 11 years ago from gopher
  • gopher Member

    We cannot connect to our remote web server from computers in our school building. Our web site is hosted outside of our network. FTP from a PC works to connect, but MOST of the time Fetch does not work. It does work occasionally though. Are there proxy settings in Fetch that might cause problems? Firewall an issue?

    Any ideas?

    Posted 11 years ago #

  • Jim Matthews Administrator

    If you have a proxy server or firewall you may need to configure Fetch to work with it. You'd do that in the Firewall section of Fetch Preferences. The settings should probably match those of the PC FTP client.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gopher Member

    We have found that if we are using public IPs that Fetch works fine, if we use private IPs it will not work (nor will FTP programs on a PC).

    I'm not a networking guy and maybe this is a no-brainer for most people but it sure stumped our IT department for a while.

    Thanks.

    Posted 11 years ago #

Topic closed

This topic has been closed.