Your best friend for file transfer.

Fetch application logoFetch

Can't connect over vpn (10 posts)

  • Started 4 years ago by Chris
  • Latest reply 4 years ago from Chris
  • Chris Member

    Hi

    I have various ftp sites that I use for work that are restricted to access from my work network.

    At home I use a vpn to access the work network for files etc which is all fine but I cannot get Fetch to connect when the vpn is connected - it just hangs for ages and then says the server dropped the connection. This never happens when I'm in work - it connects instantly so, in theory it should be the same over vpn.... but it just isn't.

    Any ideas?

    Thanks

    Chris

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi Chris,

    Could you try connecting again, and then chose "Fetch Transcript" from the Window menu and post the contents of that window? If you prefer, you can send it by email to bugs@fetchsoftworks.com.

    We'll take a look and see what we can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Chris Member

    Thanks - here's what I get:

    Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.6.2 (10C540) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-73PT-XV8X T
    Connecting to truedigital.co.uk port 21 (Mac OS X firewall is limiting connections to specific applications) (22/12/2009 08:52)
    Update check started at 22/12/2009 08:53

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for posting that transcript. It looks like the VPN is blocking FTP connections. You can test that theory by trying a different FTP client (while connected with your VPN). For example:

    1) Choose "Utilities" from the Go menu in the Finder
    2) Open Terminal
    3) Type:

    ftp truedigital.co.uk

    and then hit the Return key

    Could you send what you see when you do that?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Chris Member

    Here's what I get:

    Connected to truedigital.co.uk.
    220 Microsoft FTP Service
    Name (truedigital.co.uk:Chris):

    Chris

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hmm, that's surprising. I can't think of a reason why the command-line FTP client would be able to connect but Fetch would not.

    What VPN software are you using? Is there any way we could try using Fetch over your VPN?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Chris Member

    Sorry, my mistake, I was connected to the network when I did that. I disconnected and connected via my 3g dongle, connected vpn and tried it again. This is what I got:

    ftp: Can't connect to `94.236.22.146': Operation timed out
    ftp: Can't connect to `truedigital.co.uk'
    ftp>

    Posted 4 years ago #

  • Chris Member

    Just to add, I'm using the vpn software built into Snow Leopard.

    Posted 4 years ago #

  • Jim Matthews Administrator

    Thanks for the follow-up. I would recommend talking to the network administrator about this problem, since the problem is not specific to Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Chris Member

    Ok, thanks for trying.

    Posted 4 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.