Fetch Softworks

can't connect to fetch (3 posts)

• Started 13 years ago by Mark
• Latest reply 13 years ago from Mark

• Mark Member

  This is the message I receive.
  An FTP connection to "mysite" could not be opened because the server rejected the password.
  Contact the server admin to verify that you have the correct hostname, username, password and authentication method. Server responded: "Login Authentication failed"
  I've done nothing different since the last time I've used fetch, the username, password are all stored so I don't know what to think. I need to upload my site very soon any help you night have would be greatly appreciated, Mark

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Mark,

  If you receive an error like this when trying to connect to a server that you've previously connected to successfully, usually this indicates a problem with the server. You should contact the company or person who runs the server to have them look into the problem.

  If they confirm that there is not a problem with the server, verify your hostname, username, and password with them, and then double-check what you've entered in the New Connection dialog or the shortcut.

  You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

  Fetch is not involved in deciding whether your login information is correct or not; Fetch sends what you type to the server, and either the server says the info is okay, and allows Fetch to connect; or the server rejects the info and sends back an error message, which Fetch then reports to you.

  Please let us know if you have further questions after talking to the people who run the server.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 13 years ago #

• Mark Member

  Thank you for your quick response. In my haste I uploaded a free 15 day trial and of course the same result. Ignorance is not always bliss.

  Thanks again, Mark

  Posted 13 years ago #