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Can't delete a file - prohibited file name (6 posts)

  • Started 4 years ago by dgil2004
  • Latest reply 4 years ago from Scott McGuire
  • dgil2004 Member

    I have a file named: St.Pat\’s golf tourney.pdf

    I need to delete it, but when I try, I get the pop up error -

    Fetch could not delete “St. Pat\’s golf tourney.pdf” because the FTP server says that the requested item was not a folder or could not be accessed.

    If you entered a folder name or URL, check that it is correct. Server responded: “Prohibited file name: St. Pat\’s golf tourney.pdf”

    I assume it has something to do with the \ and ‘ in the file name.

    Any suggestions?

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    I would recommend contacting the server administrator to have the file deleted manually. Let me know if that doesn't work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Shane Member

    In case someone else encounter similar issue, use the File Manager in the site's cPanel to remove the prohibited file. Worked for me! :)

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Shane,

    Thanks for the tip.

    Not every FTP server provides a cPanel web interface for managing the site, but if a server does, that is indeed a way of deleting the files yourself.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • guardo Member

    I'm having this same issue. A few files I moved to my NAS from itunes files got fouled up. Their names are conflations of two or more other files and they can't be accessed or deleted. Can you explain how I can delete them? Thanks.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Guardo,

    You'll probably need to either ssh to the NAS and use the command line to delete them (if your NAS supports it), or if the NAS has some sort of file management software/interface you may be able to use it to delete the files.

    You should probably ask the company who made the NAS for advice; they can tell you better than we can how you might delete them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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