Your best friend for file transfer.

Fetch application logoFetch

Can't delete files (8 posts)

  • Started 3 years ago by david
  • Latest reply 3 years ago from Scott McGuire
  • david Member

    I cannot delete old files and folders via Fetch 5.6 anymore. I get an error message that says the items cannot be accessed via this server. I can however, go on my old computer running Fetch 4.0.3 and everything works perfectly. Gotta be a setting in my preferences. Right? Anyway to identify this issue or even do a global reset?

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi David,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch 5.6.
    * Open Fetch 5.6 again.
    * Connect to your server.
    * Try deleting one of the problem files.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can advise.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • david Member

    OK, here is what the transcript window generated:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-42TC-ZK83 T
    Connecting to davidseayproductions.com port 21 (Mac OS X firewall is allowing connections) (6/30/11 3:24 PM)
    Connected to 209.237.150.20 port 21 (6/30/11 3:24 PM)
    220 (vsFTPd 2.0.5)
    USER davidseay
    331 Please specify the password.
    PASS
    230 Login successful.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    PWD
    257 "/"
    TYPE A
    200 Switching to ASCII mode.
    PASV
    227 Entering Passive Mode (209,237,150,20,173,173)
    Making data connection to 209.237.150.20 port 44461
    LIST
    150 Here comes the directory listing.
    -rw-r--r-- 1 28961 28961 8321 Aug 04 2009 AC_RunActiveContent.js
    drwxr-xr-x 3 28961 28961 4096 Jan 31 2007 DSP revised site
    drwxr-xr-x 2 28961 28961 4096 Jan 31 2007 GeneratedItems
    -rw-r--r-- 1 28961 28961 81 Dec 11 2009 LiveSearchSiteAuth.xml
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_cnf
    -rwxr-xr-x 1 28961 28961 612 Sep 25 2008 _vti_inf.html
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_pvt
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_txt
    -rw-r--r-- 1 28961 28961 10891 Aug 13 2009 about.htm
    drwxr-x--x 3 28961 28961 8192 Jan 18 2005 admin
    drwxr-xr-x 3 28961 28961 4096 Apr 23 20:04 bluegrass
    -rw-r--r-- 1 28961 28961 7764 Aug 13 2009 broadcast-demo.htm
    -rw-r--r-- 1 28961 28961 14788 Aug 13 2009 case-studies.htm
    -rw-r--r-- 1 28961 28961 19289 Aug 13 2009 clients.htm
    -rw-r--r-- 1 28961 28961 7145 Aug 13 2009 contact.htm
    -rw-r--r-- 1 28961 28961 8147 Mar 02 2010 corporate-demo-2010.htm
    -rw-r--r-- 1 28961 28961 2077 Aug 04 2009 corporate-demo-flash.html
    -rw-r--r-- 1 28961 28961 8137 Mar 02 2010 corporate-demo.htm
    -rw-r--r-- 1 28961 28961 7323 Aug 13 2009 creative-concept.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 27 16:40 crosstex
    drwxr-xr-x 2 28961 28961 4096 Jul 21 2010 dpri.CORSICANA.SPOT
    -rw-r--r-- 1 28961 28961 7539 Aug 13 2009 featured-video.htm
    drwxr-xr-x 2 28961 28961 4096 Jul 04 2009 files
    -rw-r--r-- 1 28961 28961 1391 Aug 03 2009 fire-and-ice.html
    drwxr-xr-x 3 28961 28961 4096 May 23 13:53 freeman.leonard
    -rw-r--r-- 1 28961 28961 242 Aug 13 2009 googlec9c2c7da9d46cb65.html
    drwxr-xr-x 2 28961 28961 4096 Dec 11 2006 graphics
    drwxr-xr-x 2 28961 28961 4096 Jun 23 2010 guest
    drwxr-xr-x 4 28961 28961 8192 Aug 03 2009 images
    drwxr-xr-x 3 28961 28961 4096 Aug 03 2009 includes
    -rw-r--r-- 1 28961 28961 13786 Dec 09 2009 index.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 17 2009 karen.reisman
    drwxr-xr-x 2 28961 28961 4096 Jun 30 12:51 lapband
    -rw-r--r-- 1 28961 28961 8288 Aug 13 2009 location-shooting.htm
    drwxr-xr-x 2 28961 28961 4096 Aug 03 2009 menu
    drwxr-xr-x 2 28961 28961 4096 Feb 08 23:05 michael.burns
    drwxr-xr-x 2 28961 28961 4096 Mar 01 2010 museum-artistic
    d--------- 2 28961 28961 4096 Jun 30 18:58 music
    drwxr-xr-x 2 28961 28961 4096 Sep 28 2009 noble.house
    drwxr-xr-x 5 28961 28961 4096 Aug 03 2009 old-website
    drwxr--r-x 2 28961 28961 4096 Jun 30 03:49 penguin
    -rw-r--r-- 1 28961 28961 7403 Aug 13 2009 performance-coaching.htm
    -rw-r--r-- 1 28961 28961 7742 Aug 13 2009 post-production.htm
    -rw-r--r-- 1 28961 28961 7439 Aug 13 2009 pricing.htm
    -rw-r--r-- 1 28961 28961 9277 Aug 13 2009 production-process.htm
    -rw-r--r-- 1 28961 28961 7403 Aug 13 2009 production-services.htm
    drwxrwxrwx 3 28961 28961 8192 Jun 30 19:00 pub
    -rw-r--r-- 1 28961 28961 78 Aug 13 2009 robots.txt
    -rw-r--r-- 1 28961 28961 7590 Aug 13 2009 scripting.htm
    -rw-r--r-- 1 28961 28961 3975 Dec 11 2009 sitemap.xml
    drwxr-xr-x 2 28961 28961 4096 May 23 13:16 temp
    drwxr-xr-x 2 28961 28961 4096 Dec 11 2006 temp page
    -rw-r--r-- 1 28961 28961 81 Oct 10 2004 test.html
    -rw-r--r-- 1 28961 28961 10506 Aug 13 2009 testimonials.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 22 14:33 tidel
    drwxr-xr-x 2 28961 28961 4096 Aug 15 2010 tonkon
    -rw-r--r-- 1 28961 28961 10819 Aug 13 2009 trade-show-videos.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 29 2009 upload files
    -rw-r--r-- 1 28961 28961 1224 Oct 08 2009 video review page.html
    drwxr-xr-x 6 28961 28961 4096 Mar 02 2010 videos
    drwxr-xr-x 2 28961 28961 4096 Sep 23 2010 walden
    drwxr-xr-x 4 28961 28961 4096 Jan 31 2007 web images
    drwxr-xr-x 11 28961 28961 4096 Jan 31 2007 web-data
    drwxr-xr-x 2 28961 28961 4096 Jan 31 2007 web-settings
    226 Directory send OK.
    CWD music
    550 Failed to change directory.
    Fetch could not open the folder “music” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Failed to change directory.”)
    ftp_cwd: 2,-30006 (state == RDEL_TRY_CWD)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (209,237,150,20,162,205)
    Making data connection to 209.237.150.20 port 41677
    LIST
    150 Here comes the directory listing.
    -rw-r--r-- 1 28961 28961 8321 Aug 04 2009 AC_RunActiveContent.js
    drwxr-xr-x 3 28961 28961 4096 Jan 31 2007 DSP revised site
    drwxr-xr-x 2 28961 28961 4096 Jan 31 2007 GeneratedItems
    -rw-r--r-- 1 28961 28961 81 Dec 11 2009 LiveSearchSiteAuth.xml
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_cnf
    -rwxr-xr-x 1 28961 28961 612 Sep 25 2008 _vti_inf.html
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_pvt
    drwxr-xr-x 2 28961 28961 4096 Sep 25 2008 _vti_txt
    -rw-r--r-- 1 28961 28961 10891 Aug 13 2009 about.htm
    drwxr-x--x 3 28961 28961 8192 Jan 18 2005 admin
    drwxr-xr-x 3 28961 28961 4096 Apr 23 20:04 bluegrass
    -rw-r--r-- 1 28961 28961 7764 Aug 13 2009 broadcast-demo.htm
    -rw-r--r-- 1 28961 28961 14788 Aug 13 2009 case-studies.htm
    -rw-r--r-- 1 28961 28961 19289 Aug 13 2009 clients.htm
    -rw-r--r-- 1 28961 28961 7145 Aug 13 2009 contact.htm
    -rw-r--r-- 1 28961 28961 8147 Mar 02 2010 corporate-demo-2010.htm
    -rw-r--r-- 1 28961 28961 2077 Aug 04 2009 corporate-demo-flash.html
    -rw-r--r-- 1 28961 28961 8137 Mar 02 2010 corporate-demo.htm
    -rw-r--r-- 1 28961 28961 7323 Aug 13 2009 creative-concept.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 27 16:40 crosstex
    drwxr-xr-x 2 28961 28961 4096 Jul 21 2010 dpri.CORSICANA.SPOT
    -rw-r--r-- 1 28961 28961 7539 Aug 13 2009 featured-video.htm
    drwxr-xr-x 2 28961 28961 4096 Jul 04 2009 files
    -rw-r--r-- 1 28961 28961 1391 Aug 03 2009 fire-and-ice.html
    drwxr-xr-x 3 28961 28961 4096 May 23 13:53 freeman.leonard
    -rw-r--r-- 1 28961 28961 242 Aug 13 2009 googlec9c2c7da9d46cb65.html
    drwxr-xr-x 2 28961 28961 4096 Dec 11 2006 graphics
    drwxr-xr-x 2 28961 28961 4096 Jun 23 2010 guest
    drwxr-xr-x 4 28961 28961 8192 Aug 03 2009 images
    drwxr-xr-x 3 28961 28961 4096 Aug 03 2009 includes
    -rw-r--r-- 1 28961 28961 13786 Dec 09 2009 index.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 17 2009 karen.reisman
    drwxr-xr-x 2 28961 28961 4096 Jun 30 12:51 lapband
    -rw-r--r-- 1 28961 28961 8288 Aug 13 2009 location-shooting.htm
    drwxr-xr-x 2 28961 28961 4096 Aug 03 2009 menu
    drwxr-xr-x 2 28961 28961 4096 Feb 08 23:05 michael.burns
    drwxr-xr-x 2 28961 28961 4096 Mar 01 2010 museum-artistic
    d--------- 2 28961 28961 4096 Jun 30 18:58 music
    drwxr-xr-x 2 28961 28961 4096 Sep 28 2009 noble.house
    drwxr-xr-x 5 28961 28961 4096 Aug 03 2009 old-website
    drwxr--r-x 2 28961 28961 4096 Jun 30 03:49 penguin
    -rw-r--r-- 1 28961 28961 7403 Aug 13 2009 performance-coaching.htm
    -rw-r--r-- 1 28961 28961 7742 Aug 13 2009 post-production.htm
    -rw-r--r-- 1 28961 28961 7439 Aug 13 2009 pricing.htm
    -rw-r--r-- 1 28961 28961 9277 Aug 13 2009 production-process.htm
    -rw-r--r-- 1 28961 28961 7403 Aug 13 2009 production-services.htm
    drwxrwxrwx 3 28961 28961 8192 Jun 30 19:00 pub
    -rw-r--r-- 1 28961 28961 78 Aug 13 2009 robots.txt
    -rw-r--r-- 1 28961 28961 7590 Aug 13 2009 scripting.htm
    -rw-r--r-- 1 28961 28961 3975 Dec 11 2009 sitemap.xml
    drwxr-xr-x 2 28961 28961 4096 May 23 13:16 temp
    drwxr-xr-x 2 28961 28961 4096 Dec 11 2006 temp page
    -rw-r--r-- 1 28961 28961 81 Oct 10 2004 test.html
    -rw-r--r-- 1 28961 28961 10506 Aug 13 2009 testimonials.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 22 14:33 tidel
    drwxr-xr-x 2 28961 28961 4096 Aug 15 2010 tonkon
    -rw-r--r-- 1 28961 28961 10819 Aug 13 2009 trade-show-videos.htm
    drwxr-xr-x 2 28961 28961 4096 Jun 29 2009 upload files
    -rw-r--r-- 1 28961 28961 1224 Oct 08 2009 video review page.html
    drwxr-xr-x 6 28961 28961 4096 Mar 02 2010 videos
    drwxr-xr-x 2 28961 28961 4096 Sep 23 2010 walden
    drwxr-xr-x 4 28961 28961 4096 Jan 31 2007 web images
    drwxr-xr-x 11 28961 28961 4096 Jan 31 2007 web-data
    drwxr-xr-x 2 28961 28961 4096 Jan 31 2007 web-settings
    226 Directory send OK.
    Update check skipped at 6/30/11 3:25 PM (next check after 7/5/11 9:49 PM)
    PWD
    257 "/"

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi David,

    The file listing shows that for some reason, the permissions on the "music" folder are set such that you do not have permission to open it or delete it.

    Do you also get an error when you try to open it (just double-click on it) instead of deleting it?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • david Member

    No I cannot open it. ...Failed to retrieve directory listing is the error message. Thanks by the way for your help.

    Dave

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Dave,

    And what happens if you try to open the "music" folder in Fetch 4.0.3?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • david Member

    Well the permissions were all fouled up, so I reset them and now I CAN open Music in Fetch, but cannot open it in Google Chrome, Safari, or Firefox. That's the real problem, one of them at least. I like to set my clients up with their own folder where they can go and find all of their materials. When I open it in a browser it get an error message that says I do not have access to the file.

    I'm out for a bit so I won't be able to respond back for a few hours...fyi.

    thanks so much,
    Dave

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Dave,

    If the permissions are correct now and you can open (and delete files) in Fetch, and you still can't get at the folder via a web browser, then perhaps there's some sort of lag between when you update the permissions via FTP and when the web server realizes they've changed?

    I probably don't need to tell you this, but you should try emptying the web browser's cache and see if that fixes the problem. If it doesn't, then there's some disconnect between the permissions shown to FTP clients and those shown to the web server, and you'll need to talk to the people who run the server about that.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.