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Can't download a file from my Fetch (9 posts)

  • Started 5 years ago by jquinones
  • Latest reply 5 years ago from jquinones
  • jquinones Member

    Im trying to download a file that someone has uploaded to my FTP site and every time I try to download it Fetch gives me a error message saying the File Cannot be Found. My contact and I have always used Fetch to transfer files and for some reason this one file isn't working. Please help.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try to download the problem file.
    * After you get an error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • jquinones Member

    Hi Scott, the transcript is below, thanks for your help!

    Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.4.9 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-B8M5-M7RY T
    Connecting to FTP.3x3mag.com port 21 (Mac OS X firewall is off) (2/25/09 4:13:43 PM)
    Connected to 67.135.130.165 port 21 (2/25/09 4:13:44 PM)
    220 Welcome to WebMyStyle
    USER 3x3Shows
    331 Password required for 3x3shows
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (67,135,130,165,11,185)
    Making data connection to 67.135.130.165 port 3001
    LIST -al
    150 Connection accepted
    drwxr-xr-x 1 ftp ftp 0 Oct 09 2007 3x3
    drwxr-xr-x 1 ftp ftp 0 Jan 19 2009 3x3 Illustration Directory
    drwxr-xr-x 1 ftp ftp 0 Feb 25 09:29 3x3 Professional Show No. 5
    drwxr-xr-x 1 ftp ftp 0 Jan 19 2009 3x3 Student Show Judging
    drwxr-xr-x 1 ftp ftp 0 Jan 20 2009 3x3 Student Show No. 6
    drwxr-xr-x 1 ftp ftp 0 Feb 05 08:53 Creative Quarterly
    226 Transfer OK
    CWD 3x3 Professional Show No. 5
    250 CWD successful. "/3x3 Professional Show No. 5" is current directory.
    PWD
    257 "/3x3 Professional Show No. 5" is current directory.
    PASV
    227 Entering Passive Mode (67,135,130,165,11,186)
    Making data connection to 67.135.130.165 port 3002
    LIST -al
    150 Connection accepted
    -rw-r--r-- 1 ftp ftp 2077529 Jul 21 2008 EDS_1_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1770444 Jul 21 2008 EDS_2_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 2650965 Jul 21 2008 EDS_3_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1920641 Jul 21 2008 EDS_4_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(1).jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(2).jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(3).jpg
    -rw-r--r-- 1 ftp ftp 5223996 Jul 21 2008 ED_2_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 60027454 Feb 24 14:34 Lovell_SCAD-ATL(1).zip
    -rw-r--r-- 1 ftp ftp 60027454 Feb 14 11:43 Lovell_SCAD-ATL.zip
    -rw-r--r-- 1 ftp ftp 4627825 Jul 21 2008 SP_1_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1906518 Jul 11 2008 SP_2_Sheridan.jpg
    -rw-r--r-- 1 ftp ftp 3145913 Feb 04 09:05 3x3_09_SarahJColeman.zip
    -rw-r--r-- 1 ftp ftp 7870563 Feb 06 21:57 ADMIRA_PUSTIKA.rar
    -rw-r--r-- 1 ftp ftp 9374238 Feb 14 13:02 Adriana Berrio.zip
    -rw-r--r-- 1 ftp ftp 14226310 Feb 24 15:16 aine_cassidy.zip
    -rw-r--r-- 1 ftp ftp 12258521 Feb 14 06:49 Alexander Beuge.zip
    -rw-r--r-- 1 ftp ftp 27163507 Feb 25 13:10 Alma_Daigle(1).sitx
    -rw-r--r-- 1 ftp ftp 27163507 Feb 24 13:54 Alma_Daigle.sitx
    -rw-r--r-- 1 ftp ftp 3116360 Feb 13 13:48 AmberWhitney.zip
    -rw-r--r-- 1 ftp ftp 62676913 Feb 14 16:22 Anastasia_Mouyis.zip
    -rw-r--r-- 1 ftp ftp 5387182 Feb 11 04:48 andrea_offermann.sitx
    -rw-r--r-- 1 ftp ftp 13206944 Feb 13 14:20 Andres_Guzman.zip
    -rw-r--r-- 1 ftp ftp 7334408 Feb 14 01:41 Andrew_Bezpiatko.zip
    -rw-r--r-- 1 ftp ftp 30431170 Feb 25 13:16 AnimalSquare_Daigle.sitx
    -rw-r--r-- 1 ftp ftp 19534813 Feb 13 17:40 Anne_Vagt.zip
    -rw-r--r-- 1 ftp ftp 34214566 Feb 13 23:12 Annika Romeyn.zip
    -rw-r--r-- 1 ftp ftp 17809986 Feb 13 20:39 Antonio Meschino.zip
    -rw-r--r-- 1 ftp ftp 11748580 Feb 13 15:02 Archive(1).zip
    -rw-r--r-- 1 ftp ftp 11748580 Feb 11 20:38 Archive.zip
    -rw-r--r-- 1 ftp ftp 5598579 Feb 13 09:54 balachandran_arthy.zip
    -rw-r--r-- 1 ftp ftp 12645871 Feb 14 13:22 BEATE_Niedhart.zip
    -rw-r--r-- 1 ftp ftp 45203771 Feb 14 21:28 Bennett_Slater_3x3entries.zip
    -rw-r--r-- 1 ftp ftp 12157420 Feb 13 22:47 Brian_wade_scott.zip
    -rw-r--r-- 1 ftp ftp 5795257 Feb 24 09:09 C. Chapman 3 x 3.zip
    -rw-r--r-- 1 ftp ftp 26091751 Feb 13 08:34 Charlie_Griak.zip
    -rw-r--r-- 1 ftp ftp 17564310 Feb 14 10:14 Chelsea Greene Lewyta.rar
    -rw-r--r-- 1 ftp ftp 6508848 Feb 19 15:54 Chelsea_Revelle.zip
    -rw-r--r-- 1 ftp ftp 16563851 Feb 25 12:15 Chi-Yun_Lau.zip
    -rw-r--r-- 1 ftp ftp 8070945 Feb 19 17:58 Chiami_Sekine.zip
    -rw-r--r-- 1 ftp ftp 33879373 Feb 14 01:41 Ching Ching Cheng.zip
    -rw-r--r-- 1 ftp ftp 5419017 Feb 13 23:59 Christopher_Kim.zip
    -rw-r--r-- 1 ftp ftp 28468860 Feb 14 00:13 christopher_macdonald.zip
    -rw-r--r-- 1 ftp ftp 4085744 Feb 14 08:54 Chris_Kuzma.zip
    -rw-r--r-- 1 ftp ftp 5770883 Feb 14 12:04 CONNIE WONG_3x3(1).zip
    -rw-r--r-- 1 ftp ftp 5705741 Feb 14 11:56 CONNIE WONG_3x3.zip
    -rw-r--r-- 1 ftp ftp 10967641 Feb 14 13:48 Daniel Fishel.zip
    -rw-r--r-- 1 ftp ftp 7925368 Feb 14 09:31 Danielle Crosby.zip
    -rw-r--r-- 1 ftp ftp 20972256 Feb 13 18:17 Dave Murray.zip
    -rw-r--r-- 1 ftp ftp 5834759 Feb 17 15:32 DAVIDHO.zip
    -rw-r--r-- 1 ftp ftp 41909793 Feb 14 10:52 Dominique_Fung.zip
    -rw-r--r-- 1 ftp ftp 4237503 Feb 13 10:55 Durham_Jessie.zip
    -rw-r--r-- 1 ftp ftp 1098996 Feb 14 13:17 Elisa Tanaka.zip
    -rw-r--r-- 1 ftp ftp 5031256 Feb 24 13:05 Ellie_Foreman-Peck.zip
    -rw-r--r-- 1 ftp ftp 138 Feb 12 22:23 Empty(1).zip
    -rw-r--r-- 1 ftp ftp 138 Feb 12 22:23 Empty.zip
    -rw-r--r-- 1 ftp ftp 4310789 Feb 19 20:05 ericoneill (2).zip
    -rw-r--r-- 1 ftp ftp 56470392 Feb 25 09:19 Erin_Klauk.sitx
    -rw-r--r-- 1 ftp ftp 11465946 Feb 24 16:10 Eunhye Min.zip
    -rw-r--r-- 1 ftp ftp 25066570 Feb 13 00:07 Frank Lin.sitx
    -rw-r--r-- 1 ftp ftp 8289497 Feb 13 17:19 Genevieve Ryan.zip
    -rw-r--r-- 1 ftp ftp 9815123 Feb 13 07:19 Goncalo_Viana.zip
    -rw-r--r-- 1 ftp ftp 19249631 Feb 14 07:50 GRABOWSKI 3x3 entry.zip
    -rw-r--r-- 1 ftp ftp 31053295 Feb 13 10:11 Gracia_Lam.zip
    -rw-r--r-- 1 ftp ftp 5180623 Feb 13 17:44 Hae Joo, Lee.zip
    -rw-r--r-- 1 ftp ftp 1421056 Feb 13 10:55 Hatanaka_Kellen.zip
    -rw-r--r-- 1 ftp ftp 1150511 Feb 03 18:27 Hyesulee_2.jpg.sitx
    -rw-r--r-- 1 ftp ftp 498537 Feb 13 13:39 identit.jpg
    -rw-r--r-- 1 ftp ftp 1580627 Feb 13 13:32 identitybook018 copy.jpg
    -rw-r--r-- 1 ftp ftp 678184 Feb 13 13:32 identitybooks.jpg
    -rw-r--r-- 1 ftp ftp 17840948 Feb 13 13:53 IleanaSurducan.zip
    -rw-r--r-- 1 ftp ftp 2155610 Feb 11 20:51 IMG_0008.JPG
    -rw-r--r-- 1 ftp ftp 4254857 Feb 14 15:05 Irina Fedorova.zip
    -rw-r--r-- 1 ftp ftp 33903124 Feb 14 09:13 Jaclyn_Sinquett.sitx
    -rw-r--r-- 1 ftp ftp 2440501 Feb 13 14:17 Jesse Fillingham Entries(1).zip
    -rw-r--r-- 1 ftp ftp 2440501 Feb 13 14:17 Jesse Fillingham Entries.zip
    -rw-r--r-- 1 ftp ftp 41757166 Feb 13 16:06 Jin_Tao.zip
    -rw-r--r-- 1 ftp ftp 337727 Feb 13 19:09 Jireh_Kim_entry_form.pdf
    -rw-r--r-- 1 ftp ftp 244044 Feb 13 19:09 Jireh_Kim_student_card.pdf
    -rw-r--r-- 1 ftp ftp 21013808 Feb 14 13:36 julia-weikinn_andreas-meier.zip
    -rw-r--r-- 1 ftp ftp 5317865 Feb 14 10:45 JuliaTiller.zip
    -rw-r--r-- 1 ftp ftp 14410448 Feb 14 10:36 JUNG EUN LEE(1).zip
    -rw-r--r-- 1 ftp ftp 14410448 Feb 14 11:08 JUNG EUN LEE.zip
    -rw-r--r-- 1 ftp ftp 28077716 Feb 14 14:29 Kaity_Hill.zip
    -rw-r--r-- 1 ftp ftp 5127822 Feb 13 17:08 Kate Slater.zip
    -rw-r--r-- 1 ftp ftp 4005128 Feb 14 09:30 Katie Evans.zip
    -rw-r--r-- 1 ftp ftp 26929022 Feb 12 20:44 Katsiaryna Wish.zip
    -rw-r--r-- 1 ftp ftp 9275029 Feb 13 08:56 KeikoTokushima.zip
    -rw-r--r-- 1 ftp ftp 7946232 Feb 16 00:42 Ken_Garduno.zip
    -rw-r--r-- 1 ftp ftp 8552070 Feb 14 15:15 Kim_1.jpg
    -rw-r--r-- 1 ftp ftp 878502 Feb 13 15:55 kirkland1.jpg
    -rw-r--r-- 1 ftp ftp 898118 Feb 13 11:00 Kuzma_Chris.zip
    -rw-r--r-- 1 ftp ftp 5404436 Feb 13 11:01 Lapalme_Ginette.zip
    -rw-r--r-- 1 ftp ftp 13010403 Feb 13 22:20 Leo Eguiarte.pdf
    -rw-r--r-- 1 ftp ftp 66879210 Feb 13 22:52 Leo Eguiarte.zip
    -rw-r--r-- 1 ftp ftp 7177746 Feb 14 12:49 Leslie Mechanic.zip
    -rw-r--r-- 1 ftp ftp 12002457 Feb 13 23:53 Leslie Moore-Entries.zip
    -rw-r--r-- 1 ftp ftp 3236851 Feb 13 11:02 Lim_Ahna.zip
    -rw-r--r-- 1 ftp ftp 1370384 Feb 20 11:26 Lisa_Brown.sitx
    -rw-r--r-- 1 ftp ftp 3473236 Feb 13 11:04 Liu_Sheila.zip
    -rw-r--r-- 1 ftp ftp 6281006 Feb 23 12:48 Liv Bargman.zip
    -rw-r--r-- 1 ftp ftp 5855372 Feb 13 09:57 Lizzy Stewart 3x3.zip
    -rw-r--r-- 1 ftp ftp 1271738 Feb 14 03:33 LucyMccririck.zip
    -rw-r--r-- 1 ftp ftp 4491467 Feb 13 20:06 Magge Gagliardi .zip
    -rw-r--r-- 1 ftp ftp 9540424 Feb 13 14:52 Mark Ingram.zip
    -rw-r--r-- 1 ftp ftp 14871447 Feb 19 12:24 Mark_Hess.zip
    -rw-r--r-- 1 ftp ftp 16372272 Feb 12 22:23 McLeod_Angela.zip
    -rw-r--r-- 1 ftp ftp 10800773 Feb 13 14:12 MelissaKaempf.zip
    -rw-r--r-- 1 ftp ftp 6729284 Feb 12 17:32 Melody_Cassen.sit
    -rw-r--r-- 1 ftp ftp 2458015 Feb 13 11:04 Mezei_Jim.zip
    -rw-r--r-- 1 ftp ftp 4165710 Feb 14 11:51 Michael Burns.zip
    -rw-r--r-- 1 ftp ftp 8224250 Feb 13 21:15 Miki_Sato.zip
    -rw-r--r-- 1 ftp ftp 3107507 Jan 13 2009 Mocci_A.zip
    -rw-r--r-- 1 ftp ftp 2740126 Feb 14 15:03 Moore_1.jpg
    -rw-r--r-- 1 ftp ftp 2054799 Feb 14 15:04 Moore_2.jpg
    -rw-r--r-- 1 ftp ftp 642401 Feb 14 15:04 Moore_payment_form-1.jpg
    -rw-r--r-- 1 ftp ftp 13184725 Feb 14 09:31 nazmul howlader.zip
    -rw-r--r-- 1 ftp ftp 540163 Feb 13 15:25 Neborsky_1.jpg.zip
    -rw-r--r-- 1 ftp ftp 1846032 Feb 13 15:25 Neborsky_2.jpg.zip
    -rw-r--r-- 1 ftp ftp 3702449 Feb 13 15:26 Neborsky_3.jpg.zip
    -rw-r--r-- 1 ftp ftp 368322 Feb 13 15:35 Neborsky_entrance form.jpg
    -rw-r--r-- 1 ftp ftp 5795257 Feb 16 14:02 New Compressed (zipped) Folder.zip
    -rw-r--r-- 1 ftp ftp 14316852 Feb 13 05:54 Nicole_Iwanov.zip
    -rw-r--r-- 1 ftp ftp 22588965 Feb 19 21:21 Nigel Buchanan.zip
    -rw-r--r-- 1 ftp ftp 7024088 Feb 13 11:06 Ornstein_Erin.zip
    -rw-r--r-- 1 ftp ftp 16156594 Feb 14 03:35 Page Tsou(1).zip
    -rw-r--r-- 1 ftp ftp 13436389 Feb 24 14:26 Page Tsou(2).zip
    -rw-r--r-- 1 ftp ftp 16156594 Feb 14 03:30 Page Tsou.zip
    -rw-r--r-- 1 ftp ftp 1960933 Feb 14 12:20 Patrick_Kyle.zip
    -rw-r--r-- 1 ftp ftp 20992 Feb 09 13:53 Payment Form 3x3 Student Show Sponsored by 3x3 Magazine.doc
    -rw-r--r-- 1 ftp ftp 33227967 Feb 05 12:54 peter_yuill.zip
    -rw-r--r-- 1 ftp ftp 7559660 Feb 13 09:44 Phillip Thompson.zip
    -rw-r--r-- 1 ftp ftp 985140 Feb 03 08:32 ProShow_2009-3.pdf
    -rw-r--r-- 1 ftp ftp 124796 Feb 25 09:29 ProShow_2009.pdf
    -rw-r--r-- 1 ftp ftp 7757642 Feb 13 21:44 Randy Elliott.zip
    -rw-r--r-- 1 ftp ftp 22604957 Feb 23 10:21 robert_meganck.zip
    -rw-r--r-- 1 ftp ftp 61385608 Feb 14 18:43 Sam Bosma 3x3 student entries.zip
    -rw-r--r-- 1 ftp ftp 12149141 Feb 20 14:25 Samantha Hahn_3X3 submission folder.zip
    -rw-r--r-- 1 ftp ftp 19690564 Feb 13 15:03 Sam_Spina.zip
    -rw-r--r-- 1 ftp ftp 9319962 Feb 14 05:21 Sebastian_Waters.zip
    -rw-r--r-- 1 ftp ftp 6037047 Feb 05 19:49 Shin-Chin Chang.zip
    -rw-r--r-- 1 ftp ftp 23506397 Feb 06 11:29 sonja_danowski.zip
    -rw-r--r-- 1 ftp ftp 7774262 Feb 13 15:47 Sophia_Martineck.zip
    -rw-r--r-- 1 ftp ftp 1099075 Feb 11 15:17 Stephanie_Brown.zip
    -rw-r--r-- 1 ftp ftp 100056898 Feb 18 09:53 Stephan_Daigle3x3.sitx
    -rw-r--r-- 1 ftp ftp 102433 Feb 13 15:56 studentid.jpg
    -rw-r--r-- 1 ftp ftp 1552575 Feb 24 19:04 Susan_Danta.zip
    -rw-r--r-- 1 ftp ftp 5051041 Feb 13 23:10 TanyaLam .zip
    -rw-r--r-- 1 ftp ftp 42462257 Feb 25 13:24 Terra_Daigle(1).sitx
    -rw-r--r-- 1 ftp ftp 42462257 Feb 24 14:09 Terra_Daigle.sitx
    -rw-r--r-- 1 ftp ftp 23685059 Feb 16 15:06 Thomas Woodruff (SVA 2).zip
    -rw-r--r-- 1 ftp ftp 65185263 Feb 17 07:30 Thomas Woodruff (SVA).zip
    -rw-r--r-- 1 ftp ftp 2860024 Feb 17 11:22 Tim_Dinter.zip
    -rw-r--r-- 1 ftp ftp 22846716 Feb 14 02:26 Tina Webster.zip
    -rw-r--r-- 1 ftp ftp 5221998 Feb 13 17:30 Tony_Huynh.zip
    -rw-r--r-- 1 ftp ftp 3520235 Feb 14 01:50 Tsou_S1.jpg
    -rw-r--r-- 1 ftp ftp 3011353 Feb 14 01:51 Tsou_S2.jpg
    -rw-r--r-- 1 ftp ftp 3384145 Feb 14 01:53 Tsou_S3.jpg
    -rw-r--r-- 1 ftp ftp 565391 Feb 24 19:02 UPS_1_Danta.jpg
    -rw-r--r-- 1 ftp ftp 2397280 Feb 25 09:28 UP_1_Alexandri.jpg
    -rw-r--r-- 1 ftp ftp 2944420 Feb 13 20:21 UP_1_Aoki.jpg
    -rw-r--r-- 1 ftp ftp 31521249 Feb 25 04:55 UP_1_Aoki.pdf
    -rw-r--r-- 1 ftp ftp 2743303 Feb 25 09:29 UP_2_Alexandri.jpg
    -rw-r--r-- 1 ftp ftp 2067393 Feb 13 20:22 UP_2_Aoki.jpg
    -rw-r--r-- 1 ftp ftp 23695318 Feb 25 05:07 UP_2_Aoki.pdf
    -rw-r--r-- 1 ftp ftp 3570299 Feb 13 20:24 UP_3_Aoki.jpg
    -rw-r--r-- 1 ftp ftp 37115282 Feb 25 05:27 UP_3_Aoki.pdf
    -rw-r--r-- 1 ftp ftp 1006768 Feb 21 15:17 Ursula Viglietta.zip
    -rw-r--r-- 1 ftp ftp 19225109 Feb 24 14:30 Vincent_Zawada.zip
    -rw-r--r-- 1 ftp ftp 16041440 Feb 13 15:50 wendy_cogan_toyoda.sit
    -rw-r--r-- 1 ftp ftp 3320207 Feb 14 11:48 WONG_1(1).jpg
    -rw-r--r-- 1 ftp ftp 3320207 Feb 14 11:47 WONG_1.jpg
    -rw-r--r-- 1 ftp ftp 1898737 Feb 14 11:49 WONG_2.jpg
    -rw-r--r-- 1 ftp ftp 436316 Feb 14 11:49 WONG_3.jpg
    -rw-r--r-- 1 ftp ftp 29807122 Feb 13 16:03 YienWyn_Yip(1).zip
    -rw-r--r-- 1 ftp ftp 29667444 Feb 13 15:55 YienWyn_Yip.zip
    -rw-r--r-- 1 ftp ftp 25231270 Feb 13 17:36 you_byun.zip
    -rw-r--r-- 1 ftp ftp 3639268 Feb 14 14:31 Zejian Shen 3x3 #6.zip
    -rw-r--r-- 1 ftp ftp 14072853 Feb 19 07:44 Zellmer - Tina.7z
    -rw-r--r-- 1 ftp ftp 6617362 Feb 13 19:09 _Jireh_Kim_Illustrations.zip
    226 Transfer OK
    TYPE I
    200 Type set to I
    SIZE Lovell_SCAD-ATL(1).zip
    550 File not found
    MDTM Lovell_SCAD-ATL(1).zip
    550 File not found
    PASV
    227 Entering Passive Mode (67,135,130,165,11,187)
    Making data connection to 67.135.130.165 port 3003
    RETR Lovell_SCAD-ATL(1).zip
    550 File not found
    Unsuccessful transfer of Lovell_SCAD-ATL(1).zip (0/0 bytes, 0 bytes/sec, 0:01 elapsed) stopped at 2/25/09 4:14:12 PM (error: 2,-30004)
    ftp_retrieve: 2,-30004 (state == RGET_RETRIEVING)
    PWD
    257 "/3x3 Professional Show No. 5" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (67,135,130,165,11,188)
    Making data connection to 67.135.130.165 port 3004
    LIST -al
    150 Connection accepted
    -rw-r--r-- 1 ftp ftp 2077529 Jul 21 2008 EDS_1_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1770444 Jul 21 2008 EDS_2_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 2650965 Jul 21 2008 EDS_3_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1920641 Jul 21 2008 EDS_4_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(1).jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(2).jpg
    -rw-r--r-- 1 ftp ftp 3520272 Jul 29 2008 ED_2_DewarN(3).jpg
    -rw-r--r-- 1 ftp ftp 5223996 Jul 21 2008 ED_2_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 60027454 Feb 24 14:34 Lovell_SCAD-ATL(1).zip
    -rw-r--r-- 1 ftp ftp 60027454 Feb 14 11:43 Lovell_SCAD-ATL.zip
    -rw-r--r-- 1 ftp ftp 4627825 Jul 21 2008 SP_1_DewarN.jpg
    -rw-r--r-- 1 ftp ftp 1906518 Jul 11 2008 SP_2_Sheridan.jpg
    -rw-r--r-- 1 ftp ftp 3145913 Feb 04 09:05 3x3_09_SarahJColeman.zip
    -rw-r--r-- 1 ftp ftp 7870563 Feb 06 21:57 ADMIRA_PUSTIKA.rar
    -rw-r--r-- 1 ftp ftp 9374238 Feb 14 13:02 Adriana Berrio.zip
    -rw-r--r-- 1 ftp ftp 14226310 Feb 24 15:16 aine_cassidy.zip
    -rw-r--r-- 1 ftp ftp 12258521 Feb 14 06:49 Alexander Beuge.zip
    -rw-r--r-- 1 ftp ftp 27163507 Feb 25 13:10 Alma_Daigle(1).sitx
    -rw-r--r-- 1 ftp ftp 27163507 Feb 24 13:54 Alma_Daigle.sitx
    -rw-r--r-- 1 ftp ftp 3116360 Feb 13 13:48 AmberWhitney.zip
    -rw-r--r-- 1 ftp ftp 62676913 Feb 14 16:22 Anastasia_Mouyis.zip
    -rw-r--r-- 1 ftp ftp 5387182 Feb 11 04:48 andrea_offermann.sitx
    -rw-r--r-- 1 ftp ftp 13206944 Feb 13 14:20 Andres_Guzman.zip
    -rw-r--r-- 1 ftp ftp 7334408 Feb 14 01:41 Andrew_Bezpiatko.zip
    -rw-r--r-- 1 ftp ftp 30431170 Feb 25 13:16 AnimalSquare_Daigle.sitx
    -rw-r--r-- 1 ftp ftp 19534813 Feb 13 17:40 Anne_Vagt.zip
    -rw-r--r-- 1 ftp ftp 34214566 Feb 13 23:12 Annika Romeyn.zip
    -rw-r--r-- 1 ftp ftp 17809986 Feb 13 20:39 Antonio Meschino.zip
    -rw-r--r-- 1 ftp ftp 11748580 Feb 13 15:02 Archive(1).zip
    -rw-r--r-- 1 ftp ftp 11748580 Feb 11 20:38 Archive.zip
    -rw-r--r-- 1 ftp ftp 5598579 Feb 13 09:54 balachandran_arthy.zip
    -rw-r--r-- 1 ftp ftp 12645871 Feb 14 13:22 BEATE_Niedhart.zip
    -rw-r--r-- 1 ftp ftp 45203771 Feb 14 21:28 Bennett_Slater_3x3entries.zip
    -rw-r--r-- 1 ftp ftp 12157420 Feb 13 22:47 Brian_wade_scott.zip
    -rw-r--r-- 1 ftp ftp 5795257 Feb 24 09:09 C. Chapman 3 x 3.zip
    -rw-r--r-- 1 ftp ftp 26091751 Feb 13 08:34 Charlie_Griak.zip
    -rw-r--r-- 1 ftp ftp 17564310 Feb 14 10:14 Chelsea Greene Lewyta.rar
    -rw-r--r-- 1 ftp ftp 6508848 Feb 19 15:54 Chelsea_Revelle.zip
    -rw-r--r-- 1 ftp ftp 16563851 Feb 25 12:15 Chi-Yun_Lau.zip
    -rw-r--r-- 1 ftp ftp 8070945 Feb 19 17:58 Chiami_Sekine.zip
    -rw-r--r-- 1 ftp ftp 33879373 Feb 14 01:41 Ching Ching Cheng.zip
    -rw-r--r-- 1 ftp ftp 5419017 Feb 13 23:59 Christopher_Kim.zip
    -rw-r--r-- 1 ftp ftp 28468860 Feb 14 00:13 christopher_macdonald.zip
    -rw-r--r-- 1 ftp ftp 4085744 Feb 14 08:54 Chris_Kuzma.zip
    -rw-r--r-- 1 ftp ftp 5770883 Feb 14 12:04 CONNIE WONG_3x3(1).zip
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    -rw-r--r-- 1 ftp ftp 3639268 Feb 14 14:31 Zejian Shen 3x3 #6.zip
    -rw-r--r-- 1 ftp ftp 14072853 Feb 19 07:44 Zellmer - Tina.7z
    -rw-r--r-- 1 ftp ftp 6617362 Feb 13 19:09 _Jireh_Kim_Illustrations.zip
    226 Transfer OK
    PWD
    257 "/3x3 Professional Show No. 5" is current directory.
    Update check skipped at 02/25/2009 04:15 PM (next check after 02/26/2009 05:09 AM)

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    My first guess is that the problem has something to do with the filename. Sometimes FTP servers behave oddly with files whose names contain characters other than letters, numbers, or underscores. For instance, this file has parentheses in its name.

    I see there are other files on the server whose names include parentheses, what happens if you try to download one of them? Can you download any of the files whose names include parentheses?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • jquinones Member

    All the others with parentheses were downloaded fine so I don't understand.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for trying that.

    I see there are two files with similar names - "Lovell_SCAD-ATL.zip" and "Lovell_SCAD-ATL(1).zip" .

    Do you see both in the Fetch file list?

    Can you download "Lovell_SCAD-ATL.zip" successfully?

    Also, look for and try to download the file named "EDS_1_DewarN.jpg" - can you download it successfully?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • jquinones Member

    I first tried to download "Lovell_SCAD-ATL.zip" and it wouldn't download so my contact uploaded the file again and it came through as "Lovell_SCAD-ATL(1).zip" and that won't download either.

    As for "EDS_1_DewarN.jpg", None of this person's files would download either and they won't delete. Every other file has downloaded fine though and has been able to be deleted.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information.

    My guess is there is something funny about the names of these files that are causing the server to be unable to find them. I suspect this because I notice that they are not sorting alphabetically with the rest of the files, which is peculiar.

    I'm wondering if they have spaces in front of their names (which would explain why they sort to the top of the list) - some FTP servers behave very strangely when files have spaces at the beginning or end of their names. These strange behaviors can include showing the files in the file list but refusing to let them be downloaded or deleted, which is the problem you're experiencing. This happens because even though the files have spaces in the names, the server doesn't "see" the space when it tries to do something with the file, so it says the file doesn't exist because it doesn't have the name quite right.

    Unfortunately, there's nothing Fetch can do to work around this problem, because the problem lies with the server. Fetch is asking the server to download or delete the files; but the server is saying "I can't do that," probably because it's misreading the names.

    What I would suggest is that you ask your contact to select a test file, and before uploading it, rename it to have a very simple name - one that is just letters, and absolutely positively does not have spaces in, before, or after the name. Then they should upload the test file, and see if you can download it successfully. If you can, you know that the names they were giving the files was causing the problem, and you can ask them to rename the rest of the files accordingly and try again.

    If that doesn't work, you will need to contact the folks who run the server, and ask them to look into the problem; you will have to contact them regardless to get the existing problem files removed (because there is no way for Fetch to do that if the server refuses when Fetch asks).

    I hope this helps, and please let us know if you have additional questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • jquinones Member

    Will do! Thanks so much for your help!

    Posted 5 years ago #

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