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Can't download files on my ftp site (4 posts)

  • Started 6 years ago by barbershopper
  • Latest reply 6 years ago from Scott McGuire
  • barbershopper Member

    A client has loaded various files on to my ftp site. However, when I try to get them via Fetch, I get a message that says:

    Fetch could not get (whatever file name I choose) because the FTP server encountered an error accessing a file or folder.
    If you entered a filename, folder name, or URL, check that it is correct.
    Server responded: "Failed to open file."

    I've quite Fetch several times and restarted it. Same results. I've always been able to get to stuff on my FTP site. Wonders what's up?
    Many thanks for any help!

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try to download one of the problem files.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • barbershopper Member

    Well, it's working fine now (go figure). Downloading files just fine.

    I contacted a buddy who runs my site, He wrote back and said: "It's a permissions issue. I've fixed it manually, and will work on a permanent solution. If it happens in the future, let me know."

    So for now, things are working dandy. If we have any more issues. I'll holler. Many thanks for your kind response to my problem! Nice to know you're there!

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome, and we're glad to hear you're all set - thanks for letting us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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