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Can't Find File (5 posts)

  • Started 5 years ago by connie9978
  • Latest reply 5 years ago from connie9978
  • connie9978 Member

    I am using Fetch 5.3 as are the other people I work with. However, we have had the following problem a couple of times and I'm hoping someone can help. Someone will upload a file to our FTP. We all use the same username and password. My colleagues and I will then go to get the file of the FTP and I will be able to see it's there, however someone else cannot. We are on the same LAN and using the same login and I can see the uploaded file but the person on the computer next me cannot. Suggestions?

    Posted 5 years ago #

  • Jim Matthews Administrator

    I would have the other person try the Refresh command (in the View menu in Fetch) -- does the file appear then?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • connie9978 Member

    Tried the refresh. Also, tried quitting and logging in again. However, the next day and or so he eventually can see it but nothing seems to work where he can see it right away.

    Posted 5 years ago #

  • Jim Matthews Administrator

    One thing I would watch out for is the Fetch file list cache. When it says "As of <date> <time>" above the right side of the file list, next to the refresh button, Fetch is displaying a file list that was retrieved earlier. If something is missing, and you see the "As of" text, you should click the refresh button (or choose Refresh from the View menu) to refresh the file list.

    If refreshing the file list does not reveal the file, and the file really is there, the problem is that the server is not telling Fetch about the file. I can't think of a good reason for that to be the case, but it's something you'd need to address with the server administrator.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • connie9978 Member

    Thank you for your help. I'll be sure to try those things and if it doesn't work, I'll let our let our server admin know.

    Posted 5 years ago #

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