Fetch Softworks

Can't ftp into one account (8 posts)

• Started 15 years ago by ele509
• Latest reply 15 years ago from ele509

• ele509 Member

  I have been using fetch for years. currently have version 5.3 on my iBook G4 laptop OS 10.4.11 and version 5.2 on my Mac Mini OS 10.4.11. I've been using the Linksys router for over a year also (wireless for my laptop and directly plugged into my mac mini). Fetch and router all work fine for over 30 other client sites.

  However one client recently moved to a windows server and now I can't log into his account. I've tried everything including terminal and not able to ftp into that account.

  I have "Use passive mode transfers (PASV)" turned on on both computers. I've also tried it with it off.

  I have checked and double checked the password.

  My Mac Mini has firewall turned on and it's off on my laptop.

  The host will not help. He tried a Mac and it works on his end so he considers it my problem.

  Here is the fetch transcript for both computers (I've changed all Client data to "CLIENT".

  Fetch transcript from iBook G4 Mac OS 10.4.11

  Connecting to CLIENT.com port 21 (Mac OS X firewall state unknown) (7/16/08 7:58:02 AM)
  Connected to CLIENT IP port 21 (7/16/08 7:58:02 AM)
  220-FileZilla Server version 0.9.24 beta
  220-CLIENT Server
  220 Unauthorized Access Prohibited
  USER CLIENT
  331 Password required for CLIENT
  PASS
  530 Login or password incorrect!

  Transcript from Fetch using my Mac Mini OS 10.4.11

  Connecting to CLIENT.com port 21 (Mac OS X firewall is on) (7/16/08 10:45:34 AM)
  Connected to CLIENT IP port 21 (7/16/08 10:45:35 AM)
  220-FileZilla Server version 0.9.24 beta
  220-CLIENT Server
  220 Unauthorized Access Prohibited
  USER CLIENT
  331 Password required for CLIENT
  PASS
  530 Login or password incorrect!

  Can anyone tell me what might be wrong.

  Posted 15 years ago #

• ele509 Member

  I just verified the password with my client and he had sent me the wrong one (this is the 3rd one he has sent) grrrrr!

  I managed to almost get in however now it says I have to turn off my firewall.

  Why should I have to do this?

  Isn't this dangerous?

  This is the only server I've ever logged into that requires it.

  I hate windows :()

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  I'm glad you fixed the password problem. To give you more advice about the firewall problem, we'd need to see the full transcript of an attempt to connect now that you have the correct password.

  We believe that turning off the firewall in order to do a transfer, and then turning back on again when the transfer is finished, is not particularly risky, although obviously we cannot guarantee that there is zero risk. It is an inconvenience, however.

  But if you send us the transcript, we'll take a look and try to give further advice.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• ele509 Member

  thanks for trying to help.

  I tried the new password on my laptop with Firewall off and it works.

  However I do all my work from my main Mac Mini which I don't want to turn off the firewall.

  I was setting it up with the directory /www/ but it woudln't take that so I removed it and I don't know where the transcript starts so if this is confusing that's why:

  200 Type set to A
  PORT 192,168,1,101,210,151
  200 Port command successful
  LIST -al
  150 Opening data channel for directory list.
  Active mode connection blocked by Mac OS X firewall, port 53911
  ABOR
  425 Can't open data connection.
  226 ABOR command successful
  PASV
  227 Entering Passive Mode (CLIENT IP,195,78)
  Making data connection to CLIENT IP port 49998
  ABOR
  226 ABOR command successful
  ftp_list: 2,-30030 (state == GETTING_LIST)
  QUIT

  Posted 15 years ago #

• Jim Matthews Administrator

  Hi,

  Unfortunately, FTP can not work with firewalls blocking incoming connections at both ends of the connection (the client and the server). It appears that this Windows server has such a firewall, so FTP will only work if you open your firewall.

  So I would recommend temporarily turning off the Mac OS X firewall while you are connecting to this server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 15 years ago #

• ele509 Member

  Thanks

  I hope this isn't a new trend with Windows servers.

  Posted 15 years ago #

• Jim Matthews Administrator

  Unfortunately, it is becoming more common for servers to not support FTP passive mode (i.e. to have a firewall that blocks FTP data connections), and it is especially common with Windows servers (perhaps due to the number of security problems that have been observed with Windows servers).

  The good news is that I'm not aware of any security exploits that have harmed Mac users who had their firewall turned off. That does not mean that such things are impossible, but to date the risk has been low.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 15 years ago #

• ele509 Member

  Thanks for your help.

  Posted 15 years ago #