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Can't get Fetch open (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 19 years ago by mick51
  • Latest reply 19 years ago from mick51
  • mick51 Member

    Every time I try to open Fetch I get the notice "The application Fetch has unexpectedly quit. The system and other applications have not been affected."

    G4 Mac, OS 10.2.8

    I even bought & downloaded a new copy. Still no luck. Any ideas?

    Posted 19 years ago #

  • Jim Matthews Administrator

    Try removing the "Fetch Prefs", "Fetch Cache" and "Fetch Shortcuts" files from your Preferences folder (it's in the Library folder in your home folder). Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

  • mick51 Member

    I tried this with no effect. Problem remains.

    Posted 19 years ago #

  • Jim Matthews Administrator

    One other file you might want to remove is com.fetchsoftworks.Fetch.plist, also in the Preferences folder.

    If the problem persists, could you run the Console application (it's in the Utilities folder of the Applications folder) and turn on "Enable crash reporting" and "Automatically show crash logs" in the "Crash" section of Console's Preferences? Then you could post the crash log that appears, and it may contain clues.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

  • mick51 Member

    Here's the log:

    Date/Time: 2004-06-29 13:58:05 -0400
    OS Version: 10.2.8 (Build 6R73)
    Host: Joseph-Muscatos-Computer.local.

    Command: Unknown
    PID: 448

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xc0000000

    Thread 0 Crashed:
    #0 0x9007458c in memmove
    #1 0x93008400 in _Z14UnpackMapEntryPK10ICMapEntryPS_
    #2 0x9300d9e0 in ICGetMapEntry
    #3 0x0038fdec in 0x38fdec

    Thread 1:
    #0 0x9000508c in syscall
    #1 0x90515d0c in BSD_waitevent
    #2 0x905156dc in CarbonSelectThreadFunc
    #3 0x90020c28 in _pthread_body

    Thread 2:
    #0 0x9003e9a8 in semaphore_wait_signal_trap
    #1 0x9003e7c4 in _pthread_cond_wait
    #2 0x9051dbf0 in CarbonOperationThreadFunc
    #3 0x90020c28 in _pthread_body

    PPC Thread State:
    srr0: 0x9007458c srr1: 0x0200f030 vrsave: 0xff000000
    xer: 0x20000000 lr: 0x93008400 ctr: 0x0000010b mq: 0x00000000
    r0: 0x00000000 r1: 0xbfffec70 r2: 0x00000000 r3: 0xbfffed6c
    r4: 0x00c5e44c r5: 0x00005549 r6: 0x00000010 r7: 0x00000020
    r8: 0x00000030 r9: 0x4f440000 r10: 0x00000060 r11: 0x00000080
    r12: 0xc0000000 r13: 0x0042858c r14: 0x00420eac r15: 0x00000003
    r16: 0x00000001 r17: 0x00427d88 r18: 0x00427ee4 r19: 0x00428238
    r20: 0x0042829c r21: 0x00428300 r22: 0x0042836c r23: 0x00000000
    r24: 0x00006178 r25: 0x00420eac r26: 0xbfffed6c r27: 0x00006178
    r28: 0xbfffed6c r29: 0x00c5d178 r30: 0x00000000 r31: 0x0042a038

    Posted 19 years ago #

  • Jim Matthews Administrator

    It looks like your Internet Config settings are corrupt; you might try removing com.apple.internetconfig.plist from your Preferences folder.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

  • mick51 Member

    That did it! Thanks

    Posted 19 years ago #

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