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can't get file list (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by Stefanie
  • Latest reply 10 years ago from Jim Matthews
  • Stefanie Member

    I'm trying to FTP into a client's site, but I am constantly getting this error message after it tries to get the file list:

    Error: the server dropped to connection (it may be to busy).

    since I see that the typical response is to mail the transcript here it is (minus my clients id):

    Fetch 4.0.3 System 0x1028 Serial FETCHED001-3833-P8KE TR
    Connecting to ftp.homestead.com port 21 (11/12/03 3:35:01 PM)
    220 Homestead Limited Use FTP Server Awaiting Login
    USER XXXXXXXXXXX
    331 User name ok, need password.
    PASS
    230-Thank you for using Homestead! Please read the following message
    230-for important information and guidelines that should answer basic
    230-questions about the Homestead FTP service.
    230-
    230-* You do not have a file size limit restriction for uploading your
    230- files. You will, however, be restricted by the amount of storage
    230- that is available in your account.
    230-
    230-* You cannot upload more than 20,000 files total per Homestead Web
    230- site.
    230-
    230-* If you are using Homestead SiteBuilder LPX, you can upload files
    230- to the root directory of your Homestead Web sites.
    230-
    230-* If you are using Homestead SiteBuilder, you cannot upload files
    230- to the root directory of your Homestead Web sites.
    230-
    230- Each Web site is assigned two directories:
    230- (1) The root directory is reserved strictly for pages created
    230- with the Homestead SiteBuilder. Imported files cannot be
    230- moved to this directory.
    230- (2) The 'Files' subdirectory is reserved strictly for imported
    230- files and folders. Both the root directory and the 'Files'
    230- subdirectory can be viewed from the 'pages & files' section
    230- of the Homestead site.
    230-
    230- IMPORTANT NOTE:
    230- We strongly encourage you to refrain from uploading folders in
    230- an existing subdirectory structure. Instead, please upload all
    230- files directly to the 'Files' subdirectory. The Homestead
    230- SiteBuilder is designed to work best with uploaded files that
    230- reside in the 'Files' subdirectory.
    230-
    230-We hope you enjoy using the Homestead FTP service, and remember that
    230-your comments are always welcome at: support@homesteadsupport.com
    230 End of message.
    SYST
    215 UNIX Type: L8.
    PWD
    257 "/" is current directory.
    MACB ENABLE
    502 Command not implemented.
    PWD
    257 "/" is current directory.
    PORT 192,168,1,100,215,40
    get_reply():con_conn->Getline() returns -3253
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3253

    I'm not having this problem with other FTP applications, but I prefer using Fetch.

    stefanie

    Posted 10 years ago #

  • Jim Matthews Administrator

    I recommend checking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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