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can't get file list or put files on my server (5 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by lordlickorice
  • Latest reply 9 years ago from lordlickorice
  • lordlickorice Member

    I downloaded the trial version of Fetch 4.0.3 about a month ago, and it worked like a charm. Tonight, I tried uploading my updated site. My trial was over so I purchased Fetch. Then I connected to my server, using Fetch, but it will not get the file list of my old site. It eventually times out. It also will not put any new files on my server, however, it says that I am connected. After looking through help menus and message boards, I tried unchecking the Passive Mode Transfers box, and also toggled my system preferences. Nothing has worked so I've put my preferences back to the way they were so I don't mess anything up.

    This is what is on the Transcript after Fetch connects to my server:

    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Unrecognized command.
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (64,136,25,171,35,226)
    LIST
    150 Opening data connection for file listing.
    421 Server closed the connection after idle timeout.
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155

    Notice that this Transcript was shown in Passive Mode, but keep in mind that changing that didn't work for me. I've already tried.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Usually when passive mode fails it is because the server is behind a firewall. It is strange that passive mode worked for you a month ago, but perhaps the firewall was a recent addition.

    You might ask the server administrator if a firewall has been installed, and whether passive FTP is supported.

    If you don't get anywhere with that approach we can try to figure out why active (non-passive) mode is not working for you. Usually that is because there is a firewall on your end, blocking the connection back from the server. So if you turn off passive mode I would recommend turning off the OS X firewall or any other firewall you might have on your machine.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • lordlickorice Member

    Thanks for your reply. I just unchecked passive mode in Fetch, and turned off all of the firewalls on my computer, and Fetch worked. Before, I unchecked Passive Mode, and tried turning off only a few firewalls. I tried turning off "Personal File Sharing," "Personal Web Sharing," and "FTP Access." Turning those three off didn't work. Do you know which specific firewall could be the one I need to turn off? When I have all of them off, I feel vulnerable to outsiders. Which one is the OS X firewall? Is that the exact name of it? I'm not seeing that one.

    Posted 9 years ago #

  • Jim Matthews Administrator

    To turn off the OS X Firewall you should:

    1) Choose System Preferences... from the Apple menu.
    2) Click on the Sharing icon.
    3) Click on the Firewall tab.
    4) Click the Stop button.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • lordlickorice Member

    Oh, ok. That's what I did to get Fetch working again. I didn't know that the "OS X Firewall" referred to all of the individual things you could check or uncheck.

    Thanks again for your help.

    Posted 9 years ago #

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