Your best friend for file transfer.

Fetch application logoFetch

can't get files (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by gzucker
  • Latest reply 11 years ago from gzucker
  • gzucker Member

    I too am hung up getting files - the little dog just runs interminably !
    I've toggled passive off & on, checked with my website server (its fine), zapped the PRAM, unplugged and replugged the dsl modem and router, checked out the preferences.

    What could be the problem? TIA, I'm so frustrated.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window when you get into that state with the endlessly running dog? Choose "Fetch Transcript" from the Window menu to open that window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    Here it is:

    System Version = 0x922
    Connecting to 66.40.251.149 port 21 (1/10/03 11:17:11 AM)
    220 Serv-U FTP-Server v2.5m for WinSock ready...
    ADAT
    530 Not logged in.
    USER gzucker
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/d:/http/gzucker_com" is current directory.
    PWD
    257 "/d:/http/gzucker_com" is current directory.
    PASV
    227 Entering Passive Mode (66,40,251,149,9,210)
    LIST

    Posted 11 years ago #

  • Jim Matthews Administrator

    Could you try unchecking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences? To see that checkbox, choose "Preferences..." from the Customize menu, then click on the Firewall tab.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    I unchecked passive, still "stuck" in the getting files phase. Only differnce is in a few minutes I get an error message that the connection timed out.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Could you post that transcript? My best guess is that a firewall is blocking the FTP data connection.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    Jim, Thanks for all of your help!
    Its now working again, I'm getting files. I had unchecked passive approximately 4,000 times over the past 5 days and it never helped. But now, inexplicably, it made it work.
    Appreciatively,
    Gale Zucker

    Posted 11 years ago #

Topic closed

This topic has been closed.