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can't get files (8 posts)

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  • Started 11 years ago by gzucker
  • Latest reply 11 years ago from gzucker
  • gzucker Member

    I'm having the problem of the dog just running after I've logged onto my host server. I had this same problem for 2 weeks in January, it mysteriously began working again but I'm back to the limbo of waiting for the files to appear (which they don't).
    I've tried toggling passive mode on & off and have checked to make sure the server is OK.
    I'm using a linksys wireless router, with ports 20-21 opend for ftp. I'm on mac OS 9.2.
    What can I do?

    Posted 11 years ago #

  • Jim Matthews Administrator

    Can you connect to any servers (such as ftp.fetchsoftworks.com) with passive mode enabled?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    yes, I can connect to my website host server but can't get any files. I'm trying right now. Usually it times out quickly with passive mode on, whereas with passive mode disabled it just stays running in "get files".
    (I'm not sure how to try to connect to ftp.fetchsoftworks.com without a password).

    Posted 11 years ago #

  • gzucker Member

    Anticipating your request of transcript, for the attempts in my last reply, here it is:
    System Version = 0x922
    Connecting to ftp.fetchsoftworks,com port 21 (2/25/03 11:54:50 AM)
    Connecting to ftp.fetchsoftworks.com port 21 (2/25/03 11:55:25 AM)
    220 smokeworks.com NcFTPd Server (licensed copy) ready.
    ADAT
    500 Syntax error, command unrecognized.
    USER gzucker
    331 User gzucker okay, need password.
    PASS
    530 Login incorrect.
    Connecting to 66.40.251.149 port 21 (2/25/03 11:56:02 AM)
    220 Serv-U FTP-Server v2.5m for WinSock ready...
    ADAT
    530 Not logged in.
    USER gzucker
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/d:/http/gzucker_com" is current directory.
    PWD
    257 "/d:/http/gzucker_com" is current directory.
    PASV
    227 Entering Passive Mode (66,40,251,149,14,211)
    LIST

    Posted 11 years ago #

  • Jim Matthews Administrator

    Thanks for the transcript. To connect to ftp.fetchsoftworks.com, leave the User ID and Password fields blank. Does that work?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    yes, in passive mode that does work. What does that mean? How can I connect to another host server?

    Posted 11 years ago #

  • Jim Matthews Administrator

    My interpretation is that your connection to the Internet has a problem with non-PASV connections (you could test that by trying to connect to ftp.fetchsoftworks.com with PASV turned off) and the server at 66.40.251.149 has a problem with PASV connections. That leaves you stuck in the middle.

    It might be possible to configure your Linksys router to allow incoming connections, and that would let non-PASV FTP work from your network. The other possible solution is to talk to the server administrators at 66.40.251.149 to get them to support PASV FTP.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gzucker Member

    Thanks Jim.
    I'm starting to think the problem is a hinky router. I'm inexplicably able to access my host server again with pasv turned off, just as it inexplicable stopped working 3 dyas ago. And for a few days last month.
    Nothing else changed, I've been systematically testing everything down and up the line. I was just on the phone with Linksys trying to get them to exchange this 5 month old unit but they insist its a firmware issue and want me to upgrade so I'll try that. I guess.

    Posted 11 years ago #

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