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can't launch fetch (8 posts)

  • Started 2 years ago by fort
  • Latest reply 5 months ago from Jim Matthews
  • fort Member

    when i try to launch tech, i get this message:

    can't be opened because it is from an unidentified developer.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    It sounds like you have an older version of Fetch; the latest reversion, which you can download from http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg , will not give you this error.

    To open the old version right-click on Fetch and choose "Open" from the menu that appears. You will get a warning about it being from an "unidentified" developer (because it was released before Apple published a way for developers to identify themselves), but you can dismiss the warning and proceed to using Fetch. You should only see the warning once.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • MAC Member

    I am on a MAC El Capitan. I have downloaded fetch 5.7 and it will not launch.
    Any ideas out there?

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi MAC,

    Do you get any sort of error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • Emily Member

    I was downloading files this morning and this afternoon Fetch will not open.
    I have downloaded the upgrade Fetch_5.7.5
    I am working on a OS X 10.9.5

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi Emily,

    Have you dragged Fetch to the Applications folder? What happens when you try to open Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • Emily Member

    Bounces a couple of times then nothing.

    Posted 5 months ago #

  • Jim Matthews Administrator

    Could you send your Fetch.log file to bugs@fetchsoftworks.com ? To find Fetch.log:

    1) Choose Go to Folder… from the Go menu in the Finder
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click Go

    I'll take a look and see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

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