Fetch Softworks

Can't open data connection (4 posts)

• Started 18 years ago by Malcolm Pool
• Latest reply 18 years ago from Scott McGuire

• Malcolm Pool Member

  Hi
  I have three websites hosted by the same ISP, two I can access without problem and upload files etc the other although I have always been able to access in the past has now started to return the error message "Can't open data connection". I've contacted the ISP several time and they say the problem is at my end. I've tried with and without PASV checked and I have tried with the Firewall turned off.
  I'm including the transcripts both from the site where the error occurs and one of the sites that I can access. The first being the site that returns the error:

  Fetch 4.0.3 System 0x1039 Serial FETCHFL001-B0B2-JFA1 TR
  Connecting to ftp.johnloguecollege.org port 21 (20/4/06 3:44:42 pm)
  220 Microsoft FTP Service
  USER MalcolmPool
  331 Password required for MalcolmPool.
  PASS
  230 User MalcolmPool logged in.
  SYST
  215 Windows_NT
  PWD
  257 "/MalcolmPool" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/MalcolmPool" is current directory.
  PASV
  227 Entering Passive Mode (213,253,170,36,14,153).
  LIST
  425 Can't open data connection.
  ftp_list: -30000 (state == GETTING_LIST)

  The second transcript is the site I can access:

  Fetch 4.0.3 System 0x1039 Serial FETCHFL001-B0B2-JFA1 TR
  Connecting to ftp.profkinass.org.uk port 21 (20/4/06 3:57:04 pm)
  220 Serv-U FTP-Server v2.5e for WinSock ready...
  USER MalcolmPool
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (212,41,178,245,17,81)
  LIST
  150 Opening ASCII mode data connection for /bin/ls.
  drwxrwxrwx 1 user group 0 Jul 7 2004 aspnet_client
  -rwxrwxrwx 1 user group 1193 Jan 24 2005 contact.gif
  -rwxrwxrwx 1 user group 4931 Jan 24 2005 contact.html
  -rwxrwxrwx 1 user group 1193 Jan 24 2005 contactblack.gif
  -rwxrwxrwx 1 user group 2074 Jan 24 2005 finda.gif
  -rwxrwxrwx 1 user group 2074 Jan 24 2005 findblack.gif
  -rwxrwxrwx 1 user group 1052 Jan 24 2005 home.gif
  -rwxrwxrwx 1 user group 1052 Jan 24 2005 Homeblack.gif
  -rwxrwxrwx 1 user group 6111 Jan 24 2005 index.html
  -rwxrwxrwx 1 user group 40334 Apr 10 12:42 members.html
  -rwxrwxrwx 1 user group 14043 Jan 24 2005 PKA-logo.gif
  -rwxrwxrwx 1 user group 53 Jan 24 2005 spacer.gif
  -rwxrwxrwx 1 user group 1890 Jan 24 2005 training.gif
  -rwxrwxrwx 1 user group 6049 Feb 18 2005 training.html
  -rwxrwxrwx 1 user group 1890 Jan 24 2005 trainingblack.gif
  -rwxrwxrwx 1 user group 2125 Jan 24 2005 whatis.gif
  -rwxrwxrwx 1 user group 6622 Jan 24 2005 whatis.html
  -rwxrwxrwx 1 user group 2125 Jan 24 2005 whatisblack.gif
  drwxrwxrwx 1 user group 0 Apr 4 00:09 XYIZNWSK
  226-Maximum disk quota limited to 20000 Kbytes
  Used disk quota 92 Kbytes, available 19907 Kbytes
  226 Transfer complete.

  Any advice would be very welcome.
  Regards
  Malcolm

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Malcolm,

  Even though the websites are hosted by the same ISP, they are running different software - one is a Windows server and one is a Unix server. That probably accounts for the difference.

  Could you download Fetch 5.0.5 (you can try it free for 15 days) and see if it works with the problem server? (I would try turning passive off for the trial with Fetch 5.) If not, could you post the transcript from your attempt with Fetch 5.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• Malcolm Pool Member

  Originally posted by ScottMcGuire:

  Hi Malcolm,

  Even though the websites are hosted by the same ISP, they are running different software - one is a Windows server and one is a Unix server. That probably accounts for the difference.

  Could you download Fetch 5.0.5 (you can try it free for 15 days) and see if it works with the problem server? (I would try turning passive off for the trial with Fetch 5.) If not, could you post the transcript from your attempt with Fetch 5.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Thanks Scott, I've just downloaded fetch 5 and it works with passive unchecked and the OS10 firewall turned off. With the firewall on Fetch 5 times out. Looks like I'll have to shell out some more money for the upgrade.
  Thanks again
  Malcolm

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Malcolm,

  Great, glad to hear that worked.

  Active FTP mode (the opposite of passive) won't work with the Mac OS X firewall on. That's why we default to passive, but there are some servers that have trouble with it.

  If you haven't already, you may want to try with Fetch 5 with passive on and the OS X firewall on and see if you can still connect successfully. (If you want to run the OS X firewall, that is.)

  Please let us know if you have any other questions,

  Scott McGuire
  Fetch Softworks.

  Posted 18 years ago #