Fetch Softworks

can't open data connection (5 posts)

• Started 20 years ago by gunner
• Latest reply 20 years ago from elfaye

• gunner Member

  error message can't open data connection

  what does it mean...
  how do I fix that?

  Posted 20 years ago #

• Jim Matthews Administrator

  The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. If that doesn't help could you post the contents of the Fetch Transcript window after you see the error? Choose "Fetch Transcript" from the Window menu to open the window.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• elfaye Member

  I am having the same problem/message when using Fetch to connecti to certain servers, but am able to get through on others. Below is the transcript of my latest attempt:

  Fetch 4.0.3 System 0x1032 Serial FETCHFL001-56RP-4AW0 TR
  Connecting to 207.188.233.30 port 21 (1/16/04 3:13:07 PM)
  220 purveyor Microsoft FTP Service (Version 5.0).
  USER WebAdmin05
  331 Password required for WebAdmin05.
  PASS
  230-You have reached the Web Admin FTP site.
  230 User WebAdmin05 logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/WebAdmin05" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/WebAdmin05" is current directory.
  PASV
  227 Entering Passive Mode (207,188,233,30,15,253).
  LIST
  425 Can't open data connection.
  ftp_list: -30000 (state == GETTING_LIST)

  I am on a MAC OS 10.3.2 using Fetch 4.0.3. Have tried turning PASV on and off.

  Posted 20 years ago #

• Jim Matthews Administrator

  Data connection problems are usually caused by a firewall or router problem on one end of the connection or the other. A blockage on the Mac's side can usually be worked around by using PASV; a blockage on the server side can usually be worked around by unchecking PASV. But if things are blocked on both ends you might be stuck.

  ftp.fetchsoftworks.com is a server you can log into (leaving the User ID and Password fields blank), and it does not have any firewall in front of it. Can you login to ftp.fetchsoftworks.com with PASV turned off? If so, I'd try connecting to your server with the same setting, and post the transcript if it doesn't work. If not, I'd try to figure out what the problem is. Do you have any firewall software running on your computer?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• elfaye Member

  Thanks Jim for your thorough explanation and troubleshooting steps.

  I was able to get through by turning off the Firewall in System Preferences/Sharing as well as turning off PASV in System Preferences/Network/Proxies and in Fetch.

  Seems to working with other servers too.

  Posted 20 years ago #