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Can't open data connection during file transfer. (7 posts)

  • Started 4 years ago by Kent Meireis
  • Latest reply 4 years ago from Jim Matthews
  • Kent Meireis Member

    Can't open data connection message after transferring a few files.

    Here is the copy Fetch Transcript.

    Fetch 5.5 (5E596) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 6/24/09 T
    Connecting to www.ganderproofs.com port 21 (Mac OS X firewall is off) (6/9/09 9:30 PM)
    Connected to 216.168.37.30 port 21 (6/9/09 9:30 PM)
    220 Authorized Users Only
    USER KentMeireis
    331 Password required for kentmeireis
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PORT 192,168,0,2,221,137
    200 Port command successful
    LIST
    150 Opening data channel for directory list.
    drwxr-xr-x 1 ftp ftp 0 Jun 03 10:35 KathleenBrad
    drwxr-xr-x 1 ftp ftp 0 Apr 23 2008 SK100350001
    drwxr-xr-x 1 ftp ftp 0 May 27 2008 SK100350002
    drwxr-xr-x 1 ftp ftp 0 Jun 29 2008 SK100350003
    drwxr-xr-x 1 ftp ftp 0 Sep 10 2008 SK100350004
    drwxr-xr-x 1 ftp ftp 0 Sep 18 2008 SK100350005
    drwxr-xr-x 1 ftp ftp 0 Oct 03 2008 SK100350006
    drwxr-xr-x 1 ftp ftp 0 Oct 09 2008 SK100350007
    drwxr-xr-x 1 ftp ftp 0 Nov 15 2008 SK100350008
    drwxr-xr-x 1 ftp ftp 0 Jun 09 14:07 SK100350009
    226 Transfer OK
    work_dir_valid: 1 work_dir: / item.GetPath(): SK100350009/
    CWD SK100350009/
    250 CWD successful. "/SK100350009" is current directory.
    PWD
    257 "/SK100350009" is current directory.
    CWD Ceremony
    550 CWD failed. "/SK100350009/Ceremony": directory not found.
    MKD Ceremony
    257 Directory created successfully
    CWD Ceremony
    250 CWD successful. "/SK100350009/Ceremony" is current directory.
    PWD
    257 "/SK100350009/Ceremony" is current directory.
    TYPE I
    200 Type set to I
    PORT 192,168,0,2,221,139
    200 Port command successful
    STOR 0184.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0184.jpg as binary data (262,855 bytes, 65,713 bytes/sec, 0:04 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,140
    200 Port command successful
    STOR 0187.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0187.jpg as binary data (186,198 bytes, 93,099 bytes/sec, 0:02 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,141
    200 Port command successful
    STOR 0188.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0188.jpg as binary data (246,783 bytes, 82,261 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,142
    200 Port command successful
    STOR 0189.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0189.jpg as binary data (199,027 bytes, 66,342 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,143
    200 Port command successful
    STOR 0190.jpg
    150 Opening data channel for file transfer.
    Update check skipped at 6/9/09 9:31 PM (next check after 6/10/09 8:20 AM)
    226 Transfer OK
    Transfer of 0190.jpg as binary data (242,336 bytes, 80,778 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,144
    200 Port command successful
    STOR 0191.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0191.jpg as binary data (267,485 bytes, 66,871 bytes/sec, 0:04 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,145
    200 Port command successful
    STOR 0192.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0192.jpg as binary data (231,472 bytes, 77,157 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,146
    200 Port command successful
    STOR 0193.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0193.jpg as binary data (224,149 bytes, 74,716 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,147
    200 Port command successful
    STOR 0194.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0194.jpg as binary data (233,342 bytes, 77,780 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PORT 192,168,0,2,221,148
    200 Port command successful
    STOR 0195.jpg
    150 Opening data channel for file transfer.
    226 Transfer OK
    Transfer of 0195.jpg as binary data (231,415 bytes, 77,138 bytes/sec, 0:03 elapsed) completed at 6/9/09 9:31 PM
    PASV
    227 Entering Passive Mode (216,168,37,21,7,234)
    Making data connection to 216.168.37.21 port 2026
    STOR 0196.jpg
    425 Can't open data connection
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of 0196.jpg, will retry (attempt #1)
    PWD
    257 "/SK100350009/Ceremony" is current directory.
    PASV
    227 Entering Passive Mode (216,168,37,21,7,235)
    Making data connection to 216.168.37.21 port 2027
    STOR 0196.jpg
    425 Can't open data connection
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of 0196.jpg, will retry (attempt #2)
    Connecting to www.ganderproofs.com port 21 (Mac OS X firewall is off) (6/9/09 9:31 PM)
    Connected to 216.168.37.30 port 21 (6/9/09 9:31 PM)
    220 Authorized Users Only
    USER KentMeireis
    331 Password required for kentmeireis
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    CWD /SK100350009/Ceremony
    250 CWD successful. "/SK100350009/Ceremony" is current directory.
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (216,168,37,21,7,236)
    Making data connection to 216.168.37.21 port 2028
    STOR 0196.jpg
    425 Can't open data connection
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 2
    Error setting up upload of 0196.jpg, will retry (attempt #3)
    Connecting to www.ganderproofs.com port 21 (Mac OS X firewall is off) (6/9/09 9:31 PM)
    Connected to 216.168.37.30 port 21 (6/9/09 9:31 PM)
    220 Authorized Users Only
    USER KentMeireis
    331 Password required for kentmeireis
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    CWD /SK100350009/Ceremony
    250 CWD successful. "/SK100350009/Ceremony" is current directory.
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (216,168,37,21,7,238)
    Making data connection to 216.168.37.21 port 2030
    STOR 0196.jpg
    425 Can't open data connection
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 3
    Error setting up upload of 0196.jpg, will retry (attempt #4)
    Connecting to www.ganderproofs.com port 21 (Mac OS X firewall is off) (6/9/09 9:31 PM)
    Connected to 216.168.37.30 port 21 (6/9/09 9:31 PM)
    220 Authorized Users Only
    USER KentMeireis
    331 Password required for kentmeireis
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    CWD /SK100350009/Ceremony
    250 CWD successful. "/SK100350009/Ceremony" is current directory.
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (216,168,37,21,7,239)
    Making data connection to 216.168.37.21 port 2031
    STOR 0196.jpg
    425 Can't open data connection
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 4
    ABOR
    500 Syntax error, command unrecognized.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (216,168,37,21,7,240)
    Making data connection to 216.168.37.21 port 2032
    LIST
    425 Can't open data connection
    ftp_list: 2,-30000 (state == GETTING_LIST)
    PWD
    257 "/SK100350009/Ceremony" is current directory.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    Since the problem started happening, have you tried to upload a different file, to make sure it's not a problem with that particular file? (This is unlikely, but worth checking.)

    The other thing I'd check is to make sure you aren't out of space to store files on the server. Unfortunately most FTP servers don't give a useful error when this happens. The fact that you were able to upload several files successfully, and then one of the files failed, and continues fails when you retry, suggests this might be the problem.

    You should try deleting unused files from the server, if possible, and see if that fixes the problem.

    Please let us know what the results of trying these two suggestions are.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Lenny Member

    Hi Scott,

    The files that are being uploaded are all .jpg files, and we attempted to transfer several different sets of images and the problem continued to occur on different images each time we tried.

    I have checked the available space on the server; there is plenty of room.

    One thing that I do know is that the server does not like Passive transfers, and it seems that fetch is attempting to switch to passive transfer mode in the middle of the transfer? That is when the error occurs.

    We do have the passive transfers option disabled in Fetch, but for some reason Fetch continues to want to use it.

    Any additional help would be appreciated.

    Thanks!

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    If I understand correctly, if you start with a new batch of files, you can upload a few, but then it starts failing again? It's not that the server now refuses all files?

    When a transfer fails, Fetch automatically switches from active to passive (or vice versa) to see if it can succeed using the other mode. (In our experience, this is almost always a feature that helps users.) The passive transfers preference in Fetch indicates which mode you want Fetch to try first; it does not guarantee Fetch will stick with that mode. However, if there are no problems, Fetch should stick with that mode. But from your transcript, it does look like Fetch is switching to passive mode before the failure occurs, which would be odd.

    There is a hidden preference to turn off the automatic switching. Here's what to do:

    * Quit Fetch.
    * Open the Terminal application (in the Utilities folder inside your Applications folder).
    * At the command line prompt, type:

    defaults write com.fetchsoftworks.Fetch UseDataConnectionMagic -bool false

    (you may want to copy and paste that line to avoid typos).

    Then open Fetch and try transferring, and Fetch will stick with the mode (passive or not) indicated by the preference.

    Please give it a try and let us know if it fixes the problem or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 4 years ago #

  • Kent Meireis Member

    Hi Scott,

    That seems to have done the trick. Thank you.

    Kent

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Kent,

    You're welcome, I'm glad to hear that worked.

    We'll look into why Fetch decided to switch to passive mode for you.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi Kent,

    I'm a colleague of Scott's, and I'd like to gather more information about the problem you were seeing before you set that secret preference. Would you be willing to run a special version of Fetch to gather some more information? If so, please send an email to bugs at fetchsoftworks dot com.

    Thanks!

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

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