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Can't post photos on the server (4 posts)

  • Started 6 years ago by sdiamond
  • Latest reply 6 years ago from Scott McGuire
  • sdiamond Member

    I have a folder of photographs (11 hi-res photos) that I need to post on the server for a client. Uncompressed, it is 243 MB. If I try to upload anything larger than 106 MB the server times out and drops the connection. I've tried compressing the folder various ways (zip, sitx, dmg) and have uploaded it successfully, but when I test downloading it, my browser window displays a page of code instead of starting a download. I've tried binhex, binary, zip, automatic - but I the the same problem with every upload setting. What am I doing wrong? If I could get the dmg file to download automatically, that would be perfect.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    If you cannot upload anything larger than 106 MB, this may mean that you only have (had) 106 MB left in the amount of space allocated for you on the server. I assume the compressed files are smaller than 106 MB?

    Anyway, assuming your files have the proper extensions - .dmg, .zip, etc - the fact that your browser displays the files as a page of letters and numbers instead of starting a download indicates a configuration problem with the server. It's not anything you are doing wrong, and cannot be fixed by changing the upload format you use in Fetch (in general, Automatic is what you want when uploading these kinds of files).

    Properly configured servers will recognize that files with .dmg, .zip, or .sitx extensions are downloadable files, and tell the browsers that, so that browsers will start a download. However, it sounds like your server is telling browsers that the files are plain text files - so the browsers don't know any better, and attempt to display them as plain text which results in a page full of gibberish instead.

    Unfortunately, the only way to fix this problem is to contact the folks who run the server, describe the problem to them, and ask them to fix the server's configuration. Or, possibly ask them to give you more space so you can upload the photographs in an uncompressed format.

    I hope this clarifies things, and please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • sdiamond Member

    Thanks for the reply. I will contact the hosting service to see if the configuration can be fixed. The upload problem is something else: I have lots of space available, but since my upload speed seems capped at 60kbs, anything bigger than 107MB times out and drops the connection. Very frustrating. I've spent many hours on the phone with (and had two service calls from) Time Warner cable, Earthlink, register.com, Apple support and even Fetch. Any thoughts on that?

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Hmm, the upload problem does sound a little odd.

    Did you try uploading the photos in several separate batches (say, divide them into 3-4 groups, each group being smaller than 106 MB), and then uploading each batch separately? I realize that's not a general solution, but it might work in this case.

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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