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Can't retrieve files (3 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by Tarzanyells
  • Latest reply 11 years ago from Tarzanyells
  • Tarzanyells Member

    When I used the trial version of Fetch, I was able to retrieve files on one of my websites.
    But now I can't use Fetch at all. Either the little dog keeps running and nothing happens
    or I get a sign that says: "Server file error-Transfer aborted established connection
    was aborted by software in your host machine"
    Also,I get a window that says to put in my "user name", but I already typed that in the Fetch connection field. I talked to my web host and he can't find anything wrong with his server. I've tried both Fetch 3 and 4.
    I'm using a Mac running OS 9.1 and I use AOL
    5 as my ISP. John

    Posted 11 years ago #

  • Jim Matthews Administrator

    AOL recently made it necessary to check the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Tarzanyells Member

    Originally posted by JimMatthews:

    AOL recently made it necessary to check the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Yes, I figured it out last night while studying the posts. Now both 3 and 4 work even though I only toggled 3. They must communicaate through AOL. Thanks for your suggestion anyway. John

    Posted 11 years ago #

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