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Can't see any files or folders (14 posts)

  • Started 7 years ago by keeper
  • Latest reply 7 years ago from Scott McGuire
  • keeper Member

    Hello,

    I just installed Fetch upon some friendly advice, however when I login (and connect) to the web server I'm trying to update, it won't list ANY of the files or folders that I know exist.

    FYI: I used to work with and connect to the site via a PC, but I just recently switched to Mac.

    Also, I tried creating a temp folder and it worked and I could see it. Further, when I uploaded a .html file into it and tried to access it via Safari, it also worked. However, when I returned to the root directory of the server, the temp folder disappeared!

    HELP!

    Posted 7 years ago #

  • keeper Member

    And here's the transcript....

    Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-FHX5-KWA2 T
    Connecting to www.westsidesoccer.com port 21 (OS X firewall is off) (1/7/07 11:07:23 PM)
    Connected to 66.196.46.97 port 21 (1/7/07 11:07:23 PM)
    220-Welcome to Rumpus!
    220 Service ready for new user
    USER westside
    331 Password required
    PASS
    230 User logged in
    SYST
    215 MACOS Peter's Server
    PWD
    257 "/" is current directory.
    MACB ENABLE
    200 MacBinary enabled
    PWD
    257 "/" is current directory.
    QUIT
    221-Bye from Rumpus
    221 Goodbye - service closing connection

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Please try this - connect to the site and then choose View > Refresh from the menus, or click on the Refresh button in the toolbar.

    Do your files appear when you do that?

    If not, please send us the transcript again and we'll try to figure out what the problem is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • keeper Member

    Thanks, I actually tried that many times already, but will do it again when I get home. I'll also post another transcript with some more activity this time.

    Cheers.

    Posted 7 years ago #

  • keeper Member

    Incidentally, I also tried connecting to the Fetch FTP site that comes automatically in the shortcut list. With that I WAS able to see all of the files without any difficulty.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay. We'd like to see the transcript that results just after you've clicked Refresh anyway, thanks.

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • keeper Member

    Okay, here you go:

    Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-FHX5-KWA2 T
    Connecting to www.westsidesoccer.com port 21 (OS X firewall is off) (1/8/07 6:26:07 PM)
    Connected to 66.196.46.97 port 21 (1/8/07 6:26:07 PM)
    220-Welcome to Rumpus!
    220 Service ready for new user
    USER westside
    331 Password required
    PASS
    230 User logged in
    SYST
    215 MACOS Peter's Server
    PWD
    257 "/" is current directory.
    MACB ENABLE
    200 MacBinary enabled
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A (ASCII)
    PASV
    227 Entering Passive Mode (66,196,46,97,11,192)
    LIST
    150 Opening connection
    226 Transfer complete
    CWD /
    250 CWD command successful
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A (ASCII)
    PASV
    227 Entering Passive Mode (66,196,46,97,11,192)
    LIST
    150 Opening connection
    226 Transfer complete
    QUIT
    221-Bye from Rumpus
    221 Goodbye - service closing connection

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Can you still access the .html file you uploaded to the temp folder in Safari, even though Fetch won't show it to you?

    If you use Mac OS X's command-line FTP client, or another FTP program such as Interarchy, do they show you the list of files on your server?

    Sorry not to have an instant answer for you, but your latest transcript shows Fetch asking for the list of files on the server, and the server is telling Fetch there are no files there, which is rather odd...

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • keeper Member

    Yes, I'm still able to access the temp file I uploaded through Fetch.

    I first tried Yummy FTP and discovered the same problem. That's when a friend told me Fetch is better. But alas, same problem.

    I'm working on a brand new machine, so I doubt it's a hardware problem. Could it perhaps be a server-side issue?

    Posted 7 years ago #

  • keeper Member

    Here is a example of me using the Go>>Go to folder... option. It finds the necessary folder but still doesn't list anything. And even upon return to the root directory, the folder I entered doesn't appear.

    Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-FHX5-KWA2 T
    Connecting to www.westsidesoccer.com port 21 (OS X firewall is off) (1/9/07 7:41:14 AM)
    Connected to 66.196.46.97 port 21 (1/9/07 7:41:14 AM)
    220-Welcome to Rumpus!
    220 Service ready for new user
    USER westside
    331 Password required
    PASS
    230 User logged in
    SYST
    215 MACOS Peter's Server
    PWD
    257 "/" is current directory.
    MACB ENABLE
    200 MacBinary enabled
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A (ASCII)
    PASV
    227 Entering Passive Mode (66,196,46,97,11,185)
    LIST
    150 Opening connection
    226 Transfer complete
    CWD teams
    250 CWD command successful
    PWD
    257 "/teams/" is current directory.
    TYPE A
    200 Type set to A (ASCII)
    PASV
    227 Entering Passive Mode (66,196,46,97,11,185)
    LIST
    150 Opening connection
    226 Transfer complete
    PWD
    257 "/teams/" is current directory.
    CWD /
    250 CWD command successful
    CWD /
    250 CWD command successful
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A (ASCII)
    PASV
    227 Entering Passive Mode (66,196,46,97,11,185)
    LIST
    150 Opening connection
    226 Transfer complete
    QUIT
    221-Bye from Rumpus
    221 Goodbye - service closing connection

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Yes, I think this is either a server problem, or possibly you aren't connecting to the correct folder and really your files are elsewhere (although I'm not sure how that would explain the temporary folder you uploading and can still access).

    Either way, I'd try contacting the server administrator to double-check that you're accessing the correct folder, and finding out if they can see file lists when they connect to it with Fetch or other FTP clients (be sure to tell them you tried more than one FTP client).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • keeper Member

    Thank you, I will. I'll let you know if it works out.

    Posted 7 years ago #

  • keeper Member

    I don't know what the server admin did, but after 2 weeks it finally works. I can see everything and Fetch is working GREAT!

    Thanks for the help, but in the end was indeed a server problem.

    Cheers.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the followup. We're glad to hear it's all working now.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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