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Can't start Fetch (2 posts)

  • Started 8 years ago by Claudia
  • Latest reply 8 years ago from Scott McGuire
  • Claudia Member

    I'm running OS 10.3.9 and just downloaded Fetch. I followed the instructions to drag the Fetch icon to the Applications folder then eject the Fetch disk image. When I double click the icon to launch the program, I just get a window that tells me how to install the program. I feel like a dummy. What am I doing wrong?

    Posted 8 years ago #

  • Scott McGuire Administrator

    It sounds like you may be dragging the disk image icon, not the Fetch application, to your Applications folder.

    After you download Fetch, a "Fetch" icon that shows the Fetch dog on a white rectangle appears. This is the disk image icon, not the application icon.

    1) Double-click on that icon. A new window with a banner saying "Fetch 5 from Fetch Softworks" should appear.

    2) There will be a "Fetch" dog icon in that window. This is the one you want to drag to the Applications folder. Dragging it should copy the Fetch application to your Applications folder.

    Now you can close the Fetch window, and drag the disk image icon on your desktop to your Trash.

    Let us know if this doesn't fix the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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