Fetch Softworks

Can't upload files (7 posts)

• Started 12 years ago by Richard
• Latest reply 12 years ago from ahhyeah

• Richard Member

  Fetch 5.6 has been working well for me until yesterday. Now, I am unable to upload files to my FTP accounts. The first file uploads 99%, then times out. These are small files, around 5K. I have tested another FTP freeware program, and I am able to upload without incident. Any ideas? Thank you.

  Edited 12 years ago #

• Jim Matthews Administrator

  Hi Richard,

  Could you try again, and then choose "Fetch Transcript" from the Window menu and post the complete contents of that window? That will help us figure out what is going wrong.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Richard Member

  Jim,

  Thank you for the response. I tested with 2 other FTP software programs, and was unable to upload. I also tested on another computer, and with a different ISP (iPhone tethering) and was also unable to upload files. Here is the Fetch transcript window:

  Upload of manageservices.asp stalled, retrying
  Connecting to 76.12.148.38 port 21 (Mac OS X firewall is limiting connections to specific applications) (8/27/11 4:07 PM)
  Connected to 76.12.148.38 port 21 (8/27/11 4:07 PM)
  220 Serv-U FTP Server v6.2 for WinSock ready...
  USER pointwidetesxu6e
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  CWD /
  250 Directory changed to /
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (76,12,148,38,8,25)
  Making data connection to 76.12.148.38 port 2073
  STOR manageservices.asp
  150 Opening ASCII mode data connection for manageservices.asp.
  Unsuccessful upload of manageservices.asp as text file (1,537/1,511 bytes, 21 bytes/sec, 1:12 elapsed) stopped at 8/27/11 4:08 PM (error: 1,60)
  ftp_store: 1,60 (state == RPUT_CLOSING)
  retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 2
  Upload of manageservices.asp failed, retrying
  ABOR
  426-Maximum disk quota limited to 1048576 kBytes
  Used disk quota 0 kBytes, available 1048576 kBytes
  426 Data connection closed, receive file manageservices.asp aborted.
  226 ABOR command successful.
  PASV
  227 Entering Passive Mode (76,12,148,38,8,51)
  Making data connection to 76.12.148.38 port 2099
  STOR manageservices.asp
  150 Opening ASCII mode data connection for manageservices.asp.
  Unsuccessful upload of manageservices.asp as text file (1,537/1,511 bytes, 20 bytes/sec, 1:15 elapsed) stopped at 8/27/11 4:09 PM (error: 1,60)
  ftp_store: 1,60 (state == RPUT_CLOSING)
  retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 3
  Upload of manageservices.asp failed, retrying
  ABOR
  426-Maximum disk quota limited to 1048576 kBytes
  Used disk quota 0 kBytes, available 1048576 kBytes
  426 Data connection closed, receive file manageservices.asp aborted.
  226 ABOR command successful.
  PASV
  227 Entering Passive Mode (76,12,148,38,8,90)
  Making data connection to 76.12.148.38 port 2138
  STOR manageservices.asp
  150 Opening ASCII mode data connection for manageservices.asp.
  Unsuccessful upload of manageservices.asp as text file (1,537/1,511 bytes, 20 bytes/sec, 1:14 elapsed) stopped at 8/27/11 4:11 PM (error: 1,60)
  ftp_store: 1,60 (state == RPUT_CLOSING)
  retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 4
  Fetch could not put “manageservices.asp” because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  ABOR
  426-Maximum disk quota limited to 1048576 kBytes
  Used disk quota 0 kBytes, available 1048576 kBytes
  426 Data connection closed, receive file manageservices.asp aborted.
  226 ABOR command successful.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Richard,

  Could you try these steps:

  1. Quit Fetch
  2. Run Fetch
  3. Choose Preferences... from the Fetch menu
  4. Uncheck the "Use passive mode transfers (PASV)" box
  5. Try again to connect and upload your file

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Richard Member

  Jim,

  It was not checked. I tried checking it, but it made no difference.

  Posted 12 years ago #

• Jim Matthews Administrator

  Thanks for trying that.

  Do I understand correctly that at this time none of the FTP clients you've tried is working correctly? If that is the case I would recommend contacting the server administrator, and asking whether something has changed recently on their end.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• ahhyeah Member

  I also have this problem with smal files under 100k. It happens with all FTP clients and all FTP host companies. It's either our apple router or ISP. Richard, did you ever find a solution?

  Posted 12 years ago #