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Can't upload multiple big files (11 posts)

  • Started 8 years ago by davey boy
  • Latest reply 8 years ago from Scott McGuire
  • davey boy Member

    Am trying to upload some large wav files (over 35 mbs each). Fetch 5.05 and the earlier 4.03 both don't work. I just updated to 5 last night thinking that would fix it. I'm on OSX.4.4. I was able to do it using the built in ftp in Adobe GoLive and using another FTP program (which I won't mention the name of) that I downloaded from version tracker. Both did the multiple big file thing without a hitch. I do have "use pasive mode" enabled and then checked "keep connections alive" later to see if that would help. It uploads one song and then stalls out with the dog just doing his thing. Kinda don't think this will ever work so will probably buy the other app but thought I'd try the forum first. I did do a search and didn't see anything that I haven't tried. Any advice appreciated. Thanks!
    Davey Boy

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Davey Boy,

    We'd like to try to fix this problem for you.

    In Fetch 5, did you try checking the "contact server during long transfers" preference in the Obscure section of the Fetch Preferences? (It's different from the "Keep connections alive" preference.) This sounds like the sort of problem that is supposed to solve.

    If that doesn't work, after you try the upload and Fetch gets stuck, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • davey boy Member

    Yes I did try that and it made things worse. If I have time I'll try again and post the report. Everytime I try this experiment it takes over 30 minutes. In the meantime, any other thoughts? Thanks.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please tell us what kind of server you are connecting to? To do this, just connect and then send us the transcript after the connection is established.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • davey boy Member

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.4 (8G32) PowerPC English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Partial serial FETCH5X001-G3AB-LSYD T
    Connecting to ftp.dbwproductions.com port 21 (OS X firewall is on) (2/20/06 8:14:36 AM)
    Connected to 66.235.203.53 port 21 (2/20/06 8:14:36 AM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 4 of 50 allowed.
    220-Local time is now 08:14. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER dbwprodu
    331 User dbwprodu OK. Password required
    PASS
    230-User dbwprodu has group access to: dbwprodu
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (66,235,203,53,31,237)
    LIST
    150 Accepted data connection
    drwx--x--x 9 1289 dbwprodu 512 Jul 20 2005 .
    drwx--x--x 9 1289 dbwprodu 512 Jul 20 2005 ..
    drwxr-xr-x 2 1289 dbwprodu 512 Jul 12 2004 .filter
    drwxr-xr-x 2 1289 dbwprodu 512 Jul 12 2004 .gnupg
    drwxr-xr-x 7 1289 dbwprodu 512 Feb 3 2005 .panel
    -rw-r--r-- 1 1289 dbwprodu 20 Jul 13 2004 .qmail-dbw
    -r-------- 1 1289 dbwprodu 25 Jul 12 2004 .qmail-default
    drwxr-xr-x 2 1289 dbwprodu 512 Jul 12 2004 .vmailmgr
    drwxr-xr-x 2 1289 dbwprodu 512 Jul 20 2005 dropped_mails
    drwxr-xr-x 4 1289 dbwprodu 512 Sep 6 13:54 public_ftp
    drwxr-xr-x 18 1289 dbwprodu 512 Feb 18 16:47 public_html
    226-Options: -a -l
    226 11 matches total

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Unfortunately, we believe you're experiencing a problem Fetch has with long uploads to PureFTP servers when you're transferring from behind a NAT/router. This happens only with PureFTP servers, and some NATs/routers.

    Generally if a file takes less than 5 minutes to transfer you won't run into a problem, but longer transfers (such as the 30 minutes you indicated) will stall out at the end of each file.

    The file really has transferred successfully, but Fetch gets stuck waiting for a confirmation of that from the server. This can be a problem if you're trying to transfer several files together.

    At this time we do not have a work around, but we're looking into ways to fix the problem.

    Sorry,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Actually there is one workaround. If you can connect to this server via SFTP instead of FTP, this problem should go away (the incompatibility I mentioned only affects FTP connections).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • davey boy Member

    HI Scott,
    How is this done?

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Enter your hostname, username, and password as normal in the New Connection dialog, but choose "SFTP" from the "Connect using" popup menu.

    If you normally use a shortcut or recent connection for connecting to your server, first choose the shortcut or recent connection from the pop-up buttons in the upper right of the New Connection dialog, and then change "Connect using" to SFTP.

    The connection may fail, because your server may not support SFTP, but it's worth a try. If it doesn't work, you could write and encourage them to support SFTP connections. (There are other benefits to SFTP - the main one being that it uses a secure connection, so both your password and your data are protected and encrypted when you send them over the network.)

    Best,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 02-22-2006).]

    Posted 8 years ago #

  • davey boy Member

    Thanks again. Will try it. I wonder why the 2 other apps I mentioned earlier worked when Fetch didn't. Different protocol?

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Each application implements how it talks to FTP servers differently. There are some cases where Fetch works better with certain servers than the other applications, and there is this case where Fetch doesn't work as well was the other applications.

    When we become aware of problem with Fetch's implementation, as we have here, we will work to try to fix it.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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