Fetch Softworks

Can't upload webpages. (6 posts)

• Started 11 years ago by Geoff
• Latest reply 11 years ago from Jim Matthews

• Geoff Member

  The connection with my server, Madasafish, is made without a problem and I get the message from Fetch that my home page (index.html) has uploaded successfully. However, the previous version of the page remains on the web and the new version does not appear in the public_html folder. I have refreshed the page as Fetch suggest in their Help tutorial, but no changes. Fetch's next suggestion is "Check to make sure you uploaded your website files to the correct folder on the server."
  I think this is where the problem lies. All my website files are in a folder named "Local Root Folder" on my desktop. It appears within public_html as a separate folder under that name. So at the moment the old version of index.html is within public_html and the new version is in Local Root Folder within public_html.
  So, is my problem with the name 'Local Root Folder' or where it is filed? Can I simply paste the new files directly into public_html?
  Very naive questions I'm sure but I'd be really grateful for some help!

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  It sounds like you uploaded the entire "Local Root Folder" folder, when you wanted to just upload its contents.

  The fastest way to fix this problem is as follows:

  1) Connect to the server and open the public_html folder; we'll call this Fetch transfer window window #1
  2) Make a second connection to the server (use the New Connection… command in the File menu) and open the "Local Root Folder" folder inside the public_html folder; we'll call this one window #2
  3) Use the Select All command in the Edit menu to select all the items inside the "Local Root Folder" folder (in window #2)
  4) Drag all the selected items from window #2 to window #1

  This will move those items from "Local Root Folder" to public_html.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Geoff Member

  Hi Jim,
  Thanks for your reply to my post. I was able to upload index.html to my site successfully as a result.
  My situation now is this. I now have my Local Root Folder inside the public_html folder.
  When opened my Fetch this Local Root Folder is dated as having last been updated on 18/11/2012 although I have been creating files using Kompozer for the last few days. These files show up when I open the Local Root folder using Kompozer.
  Moreover, this Local Root Folder (when opened by Fetch) shows all html files from logon.aif to zincfencelogo.html. In other words only half the html pages.
  Within it is a second Local Root Folder which contains all the html pages from africantears.aif to zincfencelogo.html In other words all the html pages.
  It contains the published index.html home page correctly dated as 16/11/2012.
  When opened by Kompozer, all files, including newly created but unpublished files, are included in a single Local Root Folder. This is also the case when I open the Local Root Folder using Word.
  so there seem to be 2 associated problems. a) The Local Root Folder within public_html folder has split into 2 parts b) Newly created html pages are not showing up in either of the Local Root Folders within public_html.
  Any thoughts about what might have happened & how I can solve this?
  Many thanks
  Geoff

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  I don't know how things got into this state, but you should be able to fix it. Here are the steps to follow:

  1) Connect to the server and open the public_html folder; we'll call this Fetch transfer window window #1
  2) Make a second connection to the server (use the New Connection… command in the File menu) and open the "Local Root Folder" folder inside the public_html folder. Then open the second "Local Root Folder" inside the first "Local Root Folder". We'll call this one window #2
  3) Use the Select All command in the Edit menu to select all the items in window #2. That should be all your files, from africantears.aif to zincfencelogo.html
  4) Drag all the selected items from window #2 to window #1
  5) In window #1, select "Local Root Folder" and click the Delete button

  At this point you should not have a "Local Root Folder" on the server (i.e. visible in Fetch). That's the way it should be -- the "Local Root Folder" should stay local, i.e. it should stay on your Mac.

  Let me know how things look after you follow these steps, and we can work on uploading your latest changes to the server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Geoff Member

  Hi Jim, I'm getting 'FTP connection dropped' when I transfer files from the second (complete) Local Root Folder 1 to the first (incomplete) Local Root Folder 2 as you suggest above. This happened twice. It happened a 3rd time after I unchecked 'Use passive mode transfers' in Fetch preferences. I have downloaded the Fetch Transcript but it is very long. Nevertheless, would it help if I posted it to you? As far as I can see, I cant send it as an attachment so would have to post it into the message.

  Before that, I mistakenly but successfully transferred all the files from Local Root Folder 1 to public_html. That should not be a problem however.

  Another point: I am a Mac user & therefore copied & pasted the files from one window to another rather than dragged & dropped. Again, I don't think that should be a problem however.

  Would it be possible simply to delete Local Root Folder 2 and next delete Local Root Folder 1, rather than dragging 2 into 1 and then deleting? That would avoid the dropped connection problem. Also, since Local Root Folder should not be visible within Fetch in the first place, that should not be a problem.

  I think the basic issue I don't understand is why the new files I have created on Kompozer appear on the Local Root Folder on my desktop but don't appear on the Local Root Folder within public_html. Clearly I don't understand how to transfer files from Local Root Folder to public_html.

  Many thanks

  Geoff

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  You really want to use drag and drop rather than copy and paste. Drag and drop will move the files; copy and paste duplicate them. And you don't want duplicate copies.

  Could you try the instructions again, and use drag and drop?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #