Your best friend for file transfer.

Fetch application logoFetch

can't view pics (6 posts)

  • Started 6 years ago by lulumars
  • Latest reply 6 years ago from Scott McGuire
  • lulumars Member

    I am trying to update my site and I am loading xml files and large and small photos in images and i am unable to process the upload. I dragged them from the desktop files to fetch with new information but nothing is different.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    So is the problem that you are getting errors from Fetch when you try to upload, or that Fetch does not appear to be uploading the files (the progress indicator doesn't appear)?

    Or is it that the files are uploading okay, but you are not seeing them after you upload?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • lulumars Member

    They appear to be uploading successfully but when I clear private data and reload my site nothing happens. I tried a bunch of ways, could there be a problem with the ftp site?

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    By "clear private data" do you mean you emptied your browser's cache? If not, that's what you should try next. If you are unsure how to empty your browser's cache, tell us which browser you're using and we can tell you how.

    If emptying the cache doesn't show the updates, the most likely explanation is that you have uploaded the new files to a different folder on the server than where the original files are, so they did not replace the original files. I would look around the folders on the server and make sure you don't have two copies of the files on your server.

    If you are still having problems after trying these things, let us know and we can try to advise further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • lulumars Member

    Yes I meant clearing cache. I know how to do that on my browser. I drag and drop my images from my desktop back onto fetch but they didn't show up. I will try again, but I tried everything yesterday before checking here.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    What I was trying to say is that you can view different folders on your server in Fetch. It's possibly you are accidentally viewing the wrong folder when you upload the files, or there are two copies of the old files on the server, and the server is looking at one copy of the files, and you are replacing the others.

    Since it sounds like Fetch is uploading the files successfully, the only reasons you wouldn't see updates is because the updated files went to the wrong place on the server and did not replace the existing files, or there is something wrong with the server.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.