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Client using fetch having problems uploading to our site (3 posts)

  • Started 7 years ago by trinkel
  • Latest reply 7 years ago from trinkel
  • trinkel Member

    We have a client who uses Fetch to upload files to our server. The server is UNIX (SGI) vanilla ftpd.

    Yesterday morning she uploaded files fine. Yesterday afternoon while uploading different files the transfer would stop after one file. I don't know if she quit Fetch between morning and afternoon (I kind of don't think so). She tried the upload several times with the same result. Her session disconnected between tries, but I don't think she quit the application.

    I had her log out of her computer and back in and then the transfers were successful. I'm not sure if simply quitting Fetch would have fixed it or not.

    I'm including transcripts of a session that had the error and the session which completed successfully. She uploaded the VCSNJuly27 directory successfully in the morning. She was trying to upload the TWAMCJuly27 directory in the afternoon.

    Any guesses what might have happened?

    Transcript Header for app version etc:

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Partial serial FETCHED001-EH90-50Q0 T

    Transcript of bad session

    Connecting to donatello.daviesprinting.com port 21 (OS X firewall is off) (7/25/07 4:43:25 PM)
    Connected to 207.109.221.125 port 21 (7/25/07 4:43:25 PM)
    220 donatello_7 FTP server ready.
    USER twam
    331 Password required for twam.
    PASS
    230 User twam logged in.
    SYST
    215 UNIX Type: L8 Version: SVR4
    PWD
    257 "/files/files1/Users/twam" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/files/files1/Users/twam" is current directory.
    TYPE A
    200 Type set to A.
    PORT 172,24,49,243,192,176
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 288
    drwxrwxrwx   10 root     user        4096 Jul 25 16:26 .
    drwxr-xr-x    5 root     sys           61 Jul 13 15:32 ..
    -rw-r--r--    1 root     sys          723 Jul 11 10:48 .GFTPprefs
    drwxrwxrwx    2 root     user          37 Jun  7 08:22 .HSResource
    -rw-rw-rw-    1 hera     macusers   10200 Jul 21 04:45 .HSancillary
    -rw-rw-rw-    1 root     user           0 May  5  2006 .HSicon
    -rw-rw-rw-    1 root     user           0 May  5  2006 .HSiconlow
    -rw-rw-rw-    1 trinkel  macusers     192 Jun  7 09:09 .HSxmap
    -rw-rw-rw-    1 root     user       62401 May  5  2006 .VolumeIcon.icns
    -rw-rw-rw-    1 root     user       44803 May  5  2006 .VolumeIcon.low.icns
    -rw-rw-rw-    1 twam     mayo         552 May  9 10:37 .cshrc
    -rw-rw-rw-    1 twam     mayo         631 May  9 10:37 .login
    -rw-rw-rw-    1 twam     mayo         640 May  9 10:37 .profile
    drwxrwxrwx    2 root     sys            6 Jul 13 15:19 TWAM
    drwxr-xr-x    5 twam     mayo         133 Jul 18 16:49 TWAMCJuly20
    drwxr-xr-x    3 twam     mayo          16 Jul 25 16:26 TWAMCJuly27
    drwxrwxrwx    2 root     sys            6 Jul 13 15:19 This Week
    drwxr-xr-x    4 twam     mayo         103 Jul 18 13:07 VCSNJuly20
    drwxr-xr-x    4 twam     mayo         103 Jul 25 11:31 VCSNJuly27
    drwxr-xr-x    2 root     sys           23 Jul 17 08:51 test
    226 Transfer complete.
    CWD TWAMCJuly27
    250 CWD command successful.
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27" is current directory.
    CWD ART
    250 CWD command successful.
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27/ART" is current directory.
    TYPE I
    200 Type set to I.
    PORT 172,24,49,243,192,177
    200 PORT command successful.
    STOR end of article iconNEW.EPS
    150 Opening BINARY mode data connection for 'end of article iconNEW.EPS'.
    226 Transfer complete.
    Transfer of end of article iconNEW.EPS (119,350 bytes, 119,350 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:44:01 PM
    next_upload: -43 (state == RPUT_START)
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27/ART" is current directory.
    TYPE A
    200 Type set to A.
    PORT 172,24,49,243,192,178
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 240
    drwxr-xr-x    2 twam     mayo          39 Jul 25 16:26 .
    drwxr-xr-x    3 twam     mayo          16 Jul 25 16:26 ..
    -rw-r--r--    1 twam     mayo      119350 Jul 25 16:44 end of article iconNEW.EPS
    226 Transfer complete.

    Transcript of successful session

    Connecting to donatello.daviesprinting.com port 21 (OS X firewall is off) (7/25/07 4:51:31 PM)
    Connected to 207.109.221.125 port 21 (7/25/07 4:51:32 PM)
    220 donatello_7 FTP server ready.
    USER twam
    331 Password required for twam.
    PASS
    230 User twam logged in.
    SYST
    215 UNIX Type: L8 Version: SVR4
    PWD
    257 "/files/files1/Users/twam" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/files/files1/Users/twam" is current directory.
    TYPE A
    200 Type set to A.
    PORT 172,24,49,243,192,1
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 288
    drwxrwxrwx   10 root     user        4096 Jul 25 16:26 .
    drwxr-xr-x    5 root     sys           61 Jul 13 15:32 ..
    -rw-r--r--    1 root     sys          723 Jul 11 10:48 .GFTPprefs
    drwxrwxrwx    2 root     user          37 Jun  7 08:22 .HSResource
    -rw-rw-rw-    1 hera     macusers   10200 Jul 21 04:45 .HSancillary
    -rw-rw-rw-    1 root     user           0 May  5  2006 .HSicon
    -rw-rw-rw-    1 root     user           0 May  5  2006 .HSiconlow
    -rw-rw-rw-    1 trinkel  macusers     192 Jun  7 09:09 .HSxmap
    -rw-rw-rw-    1 root     user       62401 May  5  2006 .VolumeIcon.icns
    -rw-rw-rw-    1 root     user       44803 May  5  2006 .VolumeIcon.low.icns
    -rw-rw-rw-    1 twam     mayo         552 May  9 10:37 .cshrc
    -rw-rw-rw-    1 twam     mayo         631 May  9 10:37 .login
    -rw-rw-rw-    1 twam     mayo         640 May  9 10:37 .profile
    drwxrwxrwx    2 root     sys            6 Jul 13 15:19 TWAM
    drwxr-xr-x    5 twam     mayo         133 Jul 18 16:49 TWAMCJuly20
    drwxr-xr-x    3 twam     mayo          16 Jul 25 16:26 TWAMCJuly27
    drwxrwxrwx    2 root     sys            6 Jul 13 15:19 This Week
    drwxr-xr-x    4 twam     mayo         103 Jul 18 13:07 VCSNJuly20
    drwxr-xr-x    4 twam     mayo         103 Jul 25 11:31 VCSNJuly27
    drwxr-xr-x    2 root     sys           23 Jul 17 08:51 test
    226 Transfer complete.
    CWD TWAMCJuly27
    250 CWD command successful.
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27" is current directory.
    CWD ART
    250 CWD command successful.
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27/ART" is current directory.
    TYPE I
    200 Type set to I.
    PORT 172,24,49,243,192,2
    200 PORT command successful.
    STOR end of article iconNEW.EPS
    150 Opening BINARY mode data connection for 'end of article iconNEW.EPS'.
    226 Transfer complete.
    Transfer of end of article iconNEW.EPS (119,350 bytes, 119,350 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:51:38 PM
    PORT 172,24,49,243,192,3
    200 PORT command successful.
    STOR MC-blk.eps.sitx
    150 Opening BINARY mode data connection for 'MC-blk.eps.sitx'.
    226 Transfer complete.
    Transfer of MC-blk.eps.sitx (51,060 bytes, 0 bytes/sec, 0:00 elapsed) completed at 7/25/07 4:51:40 PM
    PORT 172,24,49,243,192,4
    200 PORT command successful.
    STOR Quicktips.eps
    150 Opening BINARY mode data connection for 'Quicktips.eps'.
    226 Transfer complete.
    Transfer of Quicktips.eps (130,554 bytes, 130,554 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:51:41 PM
    PORT 172,24,49,243,192,5
    200 PORT command successful.
    STOR SmartQuotes.eps
    150 Opening BINARY mode data connection for 'SmartQuotes.eps'.
    226 Transfer complete.
    Transfer of SmartQuotes.eps (186,817 bytes, 186,817 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:51:43 PM
    PORT 172,24,49,243,192,6
    200 PORT command successful.
    STOR timeNEW.eps
    150 Opening BINARY mode data connection for 'timeNEW.eps'.
    226 Transfer complete.
    Transfer of timeNEW.eps (469,931 bytes, 234,965 bytes/sec, 0:02 elapsed) completed at 7/25/07 4:51:46 PM
    PORT 172,24,49,243,192,7
    200 PORT command successful.
    STOR TW-mastheadNEW.eps
    150 Opening BINARY mode data connection for 'TW-mastheadNEW.eps'.
    226 Transfer complete.
    Transfer of TW-mastheadNEW.eps (205,056 bytes, 205,056 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:51:48 PM
    CWD /files/files1/Users/twam/TWAMCJuly27
    250 CWD command successful.
    CWD Pictures
    550 Pictures: No such file or directory.
    MKD Pictures
    257 MKD command successful.
    CWD Pictures
    250 CWD command successful.
    PWD
    257 "/files/files1/Users/twam/TWAMCJuly27/Pictures" is current directory.
    PORT 172,24,49,243,192,8
    200 PORT command successful.
    STOR desktopMICS copy.jpg
    150 Opening BINARY mode data connection for 'desktopMICS copy.jpg'.
    226 Transfer complete.
    Transfer of desktopMICS copy.jpg (608,438 bytes, 202,812 bytes/sec, 0:03 elapsed) completed at 7/25/07 4:51:52 PM
    PORT 172,24,49,243,192,9
    200 PORT command successful.
    STOR end of article iconNEW.EPS
    150 Opening BINARY mode data connection for 'end of article iconNEW.EPS'.
    226 Transfer complete.
    Transfer of end of article iconNEW.EPS (119,350 bytes, 119,350 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:51:54 PM
    PORT 172,24,49,243,192,10
    200 PORT command successful.
    STOR envelope.eps
    150 Opening BINARY mode data connection for 'envelope.eps'.
    226 Transfer complete.
    Transfer of envelope.eps (336,390 bytes, 168,195 bytes/sec, 0:02 elapsed) completed at 7/25/07 4:51:56 PM
    PORT 172,24,49,243,192,11
    200 PORT command successful.
    STOR newcomputer.jpg
    150 Opening BINARY mode data connection for 'newcomputer.jpg'.
    226 Transfer complete.
    Transfer of newcomputer.jpg (612,629 bytes, 204,209 bytes/sec, 0:03 elapsed) completed at 7/25/07 4:52:00 PM
    PORT 172,24,49,243,192,12
    200 PORT command successful.
    STOR phone.tif
    150 Opening BINARY mode data connection for 'phone.tif'.
    226 Transfer complete.
    Transfer of phone.tif (671,548 bytes, 167,887 bytes/sec, 0:04 elapsed) completed at 7/25/07 4:52:04 PM
    PORT 172,24,49,243,192,13
    200 PORT command successful.
    STOR SmartQuotes.eps
    150 Opening BINARY mode data connection for 'SmartQuotes.eps'.
    226 Transfer complete.
    Transfer of SmartQuotes.eps (186,817 bytes, 186,817 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:52:06 PM
    PORT 172,24,49,243,192,14
    200 PORT command successful.
    STOR TW-mastheadNEW.eps
    150 Opening BINARY mode data connection for 'TW-mastheadNEW.eps'.
    226 Transfer complete.
    Transfer of TW-mastheadNEW.eps (205,056 bytes, 205,056 bytes/sec, 0:01 elapsed) completed at 7/25/07 4:52:08 PM
    CWD /files/files1/Users/twam/TWAMCJuly27
    250 CWD command successful.
    PORT 172,24,49,243,192,15
    200 PORT command successful.
    STOR TWAMCJuly27.qxt
    150 Opening BINARY mode data connection for 'TWAMCJuly27.qxt'.
    226 Transfer complete.
    Transfer of TWAMCJuly27.qxt (8,316,928 bytes, 176,955 bytes/sec, 0:47 elapsed) completed at 7/25/07 4:52:55 PM
    TYPE A
    200 Type set to A.
    PORT 172,24,49,243,192,16
    200 PORT command successful.
    STOR TWAMCJuly27.qxt report
    150 Opening ASCII mode data connection for 'TWAMCJuly27.qxt report'.
    226 Transfer complete.
    Transfer of TWAMCJuly27.qxt report (19,051 bytes, 0 bytes/sec, 0:00 elapsed) completed at 7/25/07 4:52:56 PM
    CWD /files/files1/Users/twam
    250 CWD command successful.
    Update check skipped at 07/25/2007 04:53 PM (next check after 07/25/2007 09:50 PM)

    [This message has been edited by trinkel (edited 07-26-2007).]

    [This message has been edited by trinkel (edited 07-26-2007).]

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for including such a complete report initially!

    Unfortunately, from looking at the two transcripts, there are no obvious hints to what the problem might be.

    I would suggest two things - first, recommend that the client upgrade to Fetch 5.2.1, which is a free upgrade for her. We rewrote much of the networking code for Fetch 5.2, so it may fix this problem.

    Second, if it does not, I'd see if simply quitting Fetch and reopening it solved the problem.

    Please let us know if either of those suggestions helps or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • trinkel Member

    Thanks Scott, I'll pass this information on. Since this is an intermittent issue, it may be awhile before I have a response for you, but I'll keep you posted.

    T.

    Posted 7 years ago #

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