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Compatability with 10.6.4 (2 posts)

  • Started 3 years ago by Applebug
  • Latest reply 3 years ago from Scott McGuire
  • Applebug Member

    Good Day,

    Got a strange issue using Fetch 4.0.3 on a MacBook Pro running Snow Leopard 10.6 where the Finder keeps on crashing and relaunching it's self at random.

    I came across a support doc on Apple's website where this was happening in conjunction with Fetch.
    http://discussions.apple.com/message.jspa?messageID=11605861

    I just would like to know if this is a known problem on Fetch and Mac OS 10.5 upwards

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    While we do not recommend using Fetch 4.0.3 on Snow Leopard - Fetch 4.0.3 is eight years old, and Mac OS X has changed a lot since then, so there are certain occasional issues - we are not aware of any problems where it causes the Finder to crash; no one has ever contacted support before about such a problem.

    We have a much newer version of Fetch, version 5.6, which is fully compatible with both Mac OS X 10.6 Snow Leopard and Mac OS X 10.5 Leopard.

    Fetch is self-contained and does not modify Mac OS X in any way; so it cannot cause problems simply by being present on your hard drive. Reading that Apple discussion, my guess is that the old Fetch files they removed were corrupt in some way - the fact that they belonged to Fetch was coincidental; it could have been any files on their hard drive, but it just happened to be Fetch ones in their case.

    If Fetch was running when you experience the crashes, it is possible although unlikely it is involved. Do you experience these crashes when you are working with Fetch, or just at any time, even when Fetch isn't running? If you are experiencing the crashes even when Fetch isn't running, then probably you should look elsewhere (I'd recommend checking out your disk with the Disk First Aid feature of Disk Utility).

    Nevertheless, we would recommend that you consider upgrading to Fetch 5.6. The upgrade is only $10 if you are registered user of Fetch 4, and it includes numerous new features, which you can read about on the Fetch product page of our website.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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