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Connection always times out (14 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by hjsiskin
  • Latest reply 9 years ago from Jim Matthews
  • hjsiskin Member

    Although I can connect, my Fetch connection always times out before the file list is displayed. I have PASV disabled. I wonder if this is connected with the security update another user mentioned.

    Connecting to www.cabrillo.edu port 21 (12/14/04 10:54:52 PM)
    220 ProFTPD 1.2.8 Server (Unauthorized use of this FTP server prohibited) [moose.cabrillo.edu]
    USER jsiskin
    331 Password required for jsiskin.
    PASS
    230 User jsiskin logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/staff/jsiskin" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/staff/jsiskin" is current directory.
    PWD
    257 "/staff/jsiskin" is current directory.
    PORT 10,0,1,2,151,98
    200 PORT command successful
    LIST
    425 Unable to build data connection: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)

    Posted 9 years ago #

  • Jim Matthews Administrator

    Are you running Mac OS X, with the OS X firewall turned on? If so you should go to the Sharing panel of System Preferences and turn it off.

    Or you should use passive mode (turn that on in the Firewall section of Fetch Preferences).

    Let me know if neither of those work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • hjsiskin Member

    Yes, I'm running OS X and I had checked and tried those fixes. Just in case, I tried again with passive mode. Here is the transcript. I might add that I have the same problem with NetFinder.

    Fetch 4.0.3 System 0x1036 Serial FETCHFL001-04BR-2679 TR
    Connecting to www.cabrillo.edu port 21 (12/15/04 11:01:15 AM)
    220 ProFTPD 1.2.8 Server (Unauthorized use of this FTP server prohibited) [moose.cabrillo.edu]
    USER jsiskin
    331 Password required for jsiskin.
    PASS
    230 User jsiskin logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/staff/jsiskin" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/staff/jsiskin" is current directory.
    EPSV
    500 EPSV not understood
    PASV
    227 Entering Passive Mode (207,62,187,7,233,244).
    LIST
    421 No Transfer Timeout (300 seconds): closing control connection.
    ftp_list: -30001 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155
    Thanks.

    Posted 9 years ago #

  • hjsiskin Member

    Update: I downloaded version 3.03 and I'm having no problems connecting and transferring files.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Can you connect to ftp.fetchsoftworks.com (leave the User ID and Password fields blank) and get a file list with PASV either turned on or off, with Fetch 4.0.3?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • hjsiskin Member

    Thanks for taking the time to work out this problem for me. I was able to get in using PASV but not otherwise.
    Jay

    Posted 9 years ago #

  • Jim Matthews Administrator

    My guess is that a server-side firewall at www.cabrillo.edu keeps passive mode from working there. So the next question is why active mode does not work for you. Active mode should work unless there is a firewall blocking access to your computer. Are you sure that the OS X firewall is turned off on your machine?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • hjsiskin Member

    Yes, you're right, www.cabrillo.edu won't allow passive mode. That is the only advice I can get from the network administrator there who couldn't help me any further with this problem.

    Here is what I have enabled / disabled in the Preferences:Network / Sharing:

    Personal File Sharing On
    Firewall Off
    Internet Sharing Off

    Thanks!

    Posted 9 years ago #

  • trogers Member

    Im having the same problem since updating to OSX security update 10.3.7. Ive tried passive on/off in Fetch, the apple network settings, everything, but can't get through on certain ftp servers that we admin. Others are ok so i thinks it has to do with the server settings that we're trying to ftp into and of course, the admins keep blaming it on us Mac users! Any suggestions?
    Thanks
    Tim

    Posted 9 years ago #

  • trogers Member

    here is the transcript im getting. I tried the settings that you suggested for hjsiskin to no avail:

    Fetch 4.0.3 System 0x1037 Serial FETCHFL001-008K-1WM1 TR
    Connecting to fusiondg.com port 21 (12/16/04 2:23:52 PM)
    220 SHARED06-NJ Microsoft FTP Service (Version 5.0).
    USER n127f100
    331 Password required for n127f100.
    PASS
    230 User n127f100 logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/n127f100" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is on
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/n127f100" is current directory.
    PASV
    227 Entering Passive Mode (216,156,75,100,7,177).
    LIST
    425 Can't open data connection.
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    257 "/n127f100" is current directory.
    QUIT
    221 Goodbye

    Posted 9 years ago #

  • Jim Matthews Administrator

    trogers:

    I think that fusiondg.com is blocking passive mode connections with a firewall. You can ask them to allow passive mode, or uncheck "Use passive mode transfers (PASV)" in the Firewall section of Fetch's Preferences dialog. If you do that you'll also want to go to the Sharing panel of System Preferences and turn off the OS X firewall.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    We just switched web hosts. I've been using Fetch problem-free for years... and as recent as the day before we switched.

    Now, I can't upload multiple files without it stopping and have the dog running...

    can't always make a connection...

    get dropped in the middle of a connection...

    get an error message that I can't log in more than three times...

    It's frustrating and I was sent to this post by the webhost- which hasn't helped. I'm gathering that it's nothing to do with our end since I have zero problems connecting to any other host except this one?

    Thanks

    Billy

    Posted 9 years ago #

  • guest Registered Member

    Oh, and same problem if I use Dreamweaver's ftp function...

    doh.

    It's gotta be them...

    Posted 9 years ago #

  • Jim Matthews Administrator

    That'd be my conclusion. If you like you can post a new topic with the contents of the Fetch Transcript window after you see the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

Topic closed

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