Fetch Softworks

Connection dropped (6 posts)

• Started 18 years ago by Clay
• Latest reply 18 years ago from Scott McGuire

• Clay Member

  Hello, I am using Fetch 5.0.5. When I try to connect to this specific IP address I get the following message:
  FTP connection to 144.160.112.13 could not be opened because the FTP server dropped the connection.
  Try again, or contact the server administrator to verify that the server is running.
  Below I have pasted what was in the Fetch Transcript menu. Thanks for any help. Clay Rogers

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x810, StuffIt SDK Version 9.0
  Partial serial FETCH5X001-SYGW-3M4F T
  Update check skipped at 03/29/2006 08:22 PM (next check after 04/05/2006 06:29 AM)
  Connecting to 144.160.112.13 port 21 (OS X firewall is off) (3/29/06 8:31:10 PM)
  Connected to 144.160.112.13 port 21 (3/29/06 8:31:10 PM)
  Connecting to 144.160.112.13 port 21 (OS X firewall is off) (3/29/06 8:33:51 PM)
  Connected to 144.160.112.13 port 21 (3/29/06 8:33:51 PM)
  Connecting to themaeco@144.160.112.13 port 22 (3/29/06 8:34:14 PM)
  SSH2_FXP_INIT 3
  Connecting to 144.160.112.13 port 21 (OS X firewall is off) (3/29/06 8:35:40 PM)
  Connected to 144.160.112.13 port 21 (3/29/06 8:35:40 PM)
  Connecting to 144.160.112.13 port 21 (OS X firewall is off) (3/29/06 8:35:52 PM)
  Connected to 144.160.112.13 port 21 (3/29/06 8:35:52 PM)
  Connecting to 144.160.112.13 port 21 (OS X firewall is off) (3/29/06 8:36:35 PM)
  Connected to 144.160.112.13 port 21 (3/29/06 8:36:35 PM)

  Posted 18 years ago #

• kev_harris Member

  :confused:

  I am also having the same problem any help please.

  K

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Clay, it looks like there is no server at that address. I would check with the owner of the server to make sure you have the correct address, that they are running an FTP or SFTP server, and that they are not having problems with it.

  kev_harris, I'd recommend the same for you but if you post a transcript (choose Window > Fetch Transcript and paste the contents here), we can make sure it's not a different problem.

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• Clay Member

  Hi Scott, thanks for the quick reply. I have contacted the server administrator several times and each time they swear that their server is up and running and that I have the correct address. They tell me the problem is on my end. I just bought Fetch yesterday and was able to connect to one of the servers that was already loaded into the software (I think it was the Chicago Public Library). Anyway the server administrator told me it was a DNS problem on my end and that I needed to contact my ISP. If I was having a problem with my Internet Service Provider though would I be able to connect to the Chicago Library? He also said I could try to connect using kalli.sbc.com instead of the IP address and that still does not work. Let me know your thoughts. Thanks, Clay

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Clay,

  If you can connect to other servers successfully, you are definitely not having a general ISP or DNS problem, and it's unlikely you are having a problem specific to this server.

  Especially since I tried connecting to the server as well, and I cannot get a response from it using either kalli.sbc.com or the ISP address. I should at least get a response telling me I am not allowed to log in. And I know that my ISP and DNS are working fine.

  The server does not even "ping" (a common network debugging tool do see if a server is working; you can run ping tests using the "Network Utility" program in the Utilities folder of your Applications folder).

  So despite what the administrator says, there appears to be something wrong with the server. It may be up and running, but perhaps it's not configured correctly.

  I'm not sure what you could say to convince them otherwise, though. You could try using "ping" and then tell them it does not ping for you. You could try to connect to it from another location and if that still didn't work, maybe they would be convinced.

  Sorry, I wish I had a better answer for you, but hopefully some of this will help.

  Best,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 03-30-2006).]

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Clay,

  One additional point: another possiblity is the server is fine, but something is blocking connections to it from the outside world. It could be that the server is behind a firewall or router that is blocking connections from the outside world.

  The fact that pings can't get through could indicate that case, and should indicate to the administrator that there is a problem somewhere if not directly with the server. Be sure to mention that you can connect to other servers without a problem.

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #