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Connection Help (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by at32819
  • Latest reply 10 years ago from Jim Matthews
  • at32819 Member

    I just downloaded Fetch 4.0 and everytime I try to connect I receive an error message saying that the connection attempt timed out. What's going on and what can I do to fix it?

    Posted 10 years ago #

  • Jim Matthews Administrator

    My first guesses would be that either the server is down, or the name you're entering in the Host field is incorrect. What name are you entering?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • at32819 Member

    I'm trying to log-on to the server at Kalamazoo College, so I've tried both cc.kzoo.edu and kzoo.edu. Both give me the same message.

    Posted 10 years ago #

  • Jim Matthews Administrator

    cc.kzoo.edu is not a valid host name. kzoo.edu is answering when I try to connect (but of course I don't have a user id or password). Have you checked with the college help desk to confirm that kzoo.edu is the FTP server you want? Could you post the contents of the Fetch Transcript window (it's listed in the Window menu) after you try to connect?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • at32819 Member

    I've checked with the help desk who confirmed that I should be using kzoo.edu, beyond that they weren't of any help. Here's the transcript:

    Fetch 4.0.3 System 0x910 Serial FETCHED001-8580-26BM WS
    Connecting to kzoo.edu port 21 (6/9/03 12:41:08 PM)
    Connecting to kzoo.edu port 21 (6/9/03 12:45:31 PM)

    Posted 10 years ago #

  • Jim Matthews Administrator

    That seems to indicate a problem with your network connection. Can you connect to ftp.fetchsoftworks.com (leave the User ID and Password fields blank)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • at32819 Member

    I tried connecting to fetchworks but that would not work either. The transcript comes out the same as before.

    Posted 10 years ago #

  • Jim Matthews Administrator

    That definitely indicates a problem with your connection to the Internet. I would contact your Internet Service Provider or network administrator.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

Topic closed

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